Superfund Professional Services Agent

2 weeks ago


Johannesburg, Gauteng, South Africa PPS Recruitment Full time

Job Advert Summary:

Purpose of the Job:


The Superfund Professional Services Agent role will be responsible for PPS Mutual Superfund Administration functions as well as supporting the Technical Specialist with the managing of specific cases that might impact service delivery.

This role works strictly on a shift work basis including nightshift work.

Minimum Requirements:

Experience:

  • Minimum 2 years' experience in Operations
  • Minimum 2 years' experience in Call Centre

Knowledge and Skills:

  • MS Office competencies
  • Knowledge of Insurance or Financial Services industry
  • PPS Mutual Product knowledge

Computer Literacy:

Duties and Responsibilities:

Main duties and responsibilities:

Superfund Professional Services Agent Administration (main responsibility)

  • Perform quality assurance on daily files submitted
  • Start workflows for all members, Adviser and staff queries regarding to the Superfund
  • Attend PPSMutual meetings as schedule to discuss any issues between the two parties
  • Assist Finance with credit control report
  • Update SuperFund details and send for collection

Competencies:

  • Knowledge of PPS Mutual products relating to claims administration
  • Attending to claims communication, administration and follow ups
  • Excellent communication skills, verbal and writing for claims administration
  • Commitment to excellent customer service and experience supporting NobleOak and PPS Mutual Head of Claims and Underwriting through relevant claims administration
  • Post production testing to be completed after each release and sign off provided based on the shift. This will only be required if the Claims Technical Specialist is on the late shift.
  • Continuously improve processes to deliver a better service and improve quality, this include processes on manual interventions
  • Ensure that the Fresh Service tickets, and Technical Support mailbox is attended to, and provide the relevant guidance to the Operations team
  • Start the correct Manual Solution workflows, with the documentation attached. This process include the Red Flags on Hidden Plans on InTouch
As a responsible employer, PPS encourages you to vaccinate and take the recommended vaccine boosters. The Company reserves the right to amend this stance, as and when required.

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