Customer Service Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Metrofile Recruitment Full time

Job Advert Summary:

  • Maintains excellent customer relationships through effective service delivery and retaining and growing defined portfolios.
  • Actively resolves all client queries within a reasonable timeframe.

Minimum Requirements:

  • Degree in Sales / Marketing / Retail Management or equivalent
  • 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
  • Excellent command of the English language
  • Intermediate level proficiency in MS Excel/Word/Powerpoint
  • Valid Drivers License
  • Must have own vehicle

Attributes:

To succeed in this role you must have/be:

  • Strong attention to detail
  • Drive and resilience
  • Must be reliable
  • Results oriented and outcome driven
  • Able to work individually and as part of a team
  • Excellent communication and interpersonal skills
  • Focused on achieving results
  • Business acumen and be able to communicate at all levels
  • Highly computer literate
  • Excellent organisational skills
  • Excellent track record in delivering high level sales presentations
  • Excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets

Duties and Responsibilities:

  • Reaching company set targets
  • Selling of Tidy Files Solutions i.e. Software & Hardware Products / Implementation & Conversion Projects.
  • Provides purpose fit solutions through an indepth understanding of specific client needs relating to the services Tidy Files and the other Metrofile Group companies provide.
  • Engages with clients on a regular basis to maintain sound relationships.
  • Acts as primary contact between clients and Tidy Files for purposes of:
  • negotiating prices within the parameters of the Authority Framework
- providing customised solutions
- problem/issue resolution

  • Stays abreast of and informs the General Manager / Sales Manager / Branch Manager of changing market and competitor trends.
  • Maintains a current and updated database on all clients in own portfolio.
  • Assist with ad hoc admin office responsibilities.
  • Keeps informed of legislative requirements pertaining to document & records management.
  • Develop Call Cycle Plans as agreed with General Manager / Sales Manager / Branch Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
  • Reports pipeline management to the General Manager / Sales Manager / Branch Manager on a weekly basis.
  • Complete Daily Activity Reports and comply with required number of clients visits
  • Assist in monitoring that clients' payments are processed.
  • Selling to all sectors: Government, Corporate, Dealers, Handling all admin relating to the sales requirement: Emails, Quotes, Serializations, reports etc.

What we offer:

  • Market related salary and performance incentives
  • All permanent team members required to join the company's provident fund and risk benefit
  • Monthly health screening and access to counselling support services
  • Attractive leave benefit
  • Internal promotions encouraged
  • Leadership and employee development training programmes managed by our Training Department
  • Continuous self development encouraged
  • Clear mission and strategic direction
  • Our values are ingrained in our business
  • Collaboration and agility
  • Customer centricity
  • High performance culture
  • Recognition and rewarding of high performers

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