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Specialist: Network

3 months ago

Pretoria, Gauteng, South Africa Isilumko Staffing Full time

Provide support and maintain VOIP infrastructure

• Monitor voice servers (Cisco and Real Connect), SIP trunks and gateways for problems (Switchboard system, Cisco Call mangers, Cisco Transcoders, Cisco Session Boarder Controllers, and Cisco voice gateways)

• Create user profiles for Cisco phones; add Cisco phones and user profiles to the CUCM; assign users to relevant groups, create hunting groups, assist users with logins and configuration of forwarding options.

• Create user profiles for Real Connect soft phones; install and configure Real Connect soft phones, setup user extensions, allocate users to relevant groups/campaigns and create forwarding options.

• Install, support, and maintain Cisco VOIP infrastructure.

• Log calls, follow up and escalate any system related issues with the vendors for the Real Connect system and Cisco IP telephony system.

• Assist with integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.)

• Provide support to end-users for Cisco handsets and Real Connect soft phones.

• Provide IP Telephony troubleshooting of the company's telephony system (Cisco).

• Configure and support Polycom and Cisco teleconferencing systems.

• Support and maintain billing system (voice engine) and assist users with telephone billing queries.

• Monitor recording of calls on Cisco handsets and Real Connect system.

• Ensure that voice loggers/recordings servers are operational and attend to any errors/issues.

• Provide end to end support for the Real Connect telephony system and Cisco IP telephony system.

• Conduct weekly Cisco IP telephony and Real Connect system back-ups.

Configure, troubleshoot, and monitor LAN/WAN infrastructure

• Assist with troubleshooting of issues on Cisco switches and network links when problems occur at the branches countrywide.

• Configure, support, and maintain Cisco switches on the LAN.

• Assist with setting up of cross-connects.

• Assist with setting up of new network links for the Assupol branches, monitor existing network links and troubleshoot any network performance issues.

• Manage and update the network monitoring system with all the network devices.

• Create and update architectural diagrams for the company's IPT system.

• Perform traffic analysis on switch trunk interfaces.

• Cisco switches configuration files backups when changes occur.

Liaise and correspond with 3rd party suppliers

• Apply for services with all our external providers (network links, telephony system etc.)

• Obtain quotations from suppliers and assist with the procurement process.

• Ordering of Cisco handsets and switches.

• Conduct proof of concepts when required.

• Report and follow up on faulty network links and telephony system issues with the relevant vendors.

Reporting

• Submit monthly network performance reports.

• Submit monthly telephony system performance reports.

Qualification & Experience

  • IT related degree/diploma
  • Technical/Legal Certification

    • CCNA Voice

    • CCNA/CCNPF Routing & Switching (Advantage)

    • CCNA Wireless (Advantage)
  • IT experience of 1 - 4 years minimum
  • Insurance industry experience of 3 years (Advantage)