Credit and Collections Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Mettus Full time

Purpose of the Job:


The role of the credit and collections manager is to direct and lead the management of the people, processes, and technology within the Mettus Credit Management department.


Main Responsibilities

Tasks
1.

Perform credit risk management

  • Implement, monitor, and manage the relevant debt collection technology, strategies, and operations to effectively manage credit risk.
  • Ensure compliance with statutory, regulatory, and supervisory requirements to protect the reputation of the organisation and to minimise the risk of legal action in respect of debt collection matters.
  • Ensure that debt collection business rules are adhered to, and that control measures are implemented to minimise bad debt.
  • Ensure that ongoing quality improvement processes on creditrelated operations are implemented.
  • Implement, manage, and report on the various stages of credit management, including debt collection, customer suspension and churn, bad debt writeoff, bad debt recoveries, and prescription.
  • Implement and manage the necessary external debt collection and legal collections processes to improve latestage debt collection.
2.

Perform debt collection

  • Ensure that the department collections outstanding debt from customers within agreed payment terms.
  • Ensure that inbound and outbound initiatives and campaigns are implemented to ensure the successful collection of outstanding debt.
  • Implement effective debt collection campaigns and technologies to increase revenue collected, reduce DSO's and improve age analysis health.
  • Ensure accurate capture of critical customer information such as account disputes, monthly debit order details, promise to pay details and payment arrangement information.
  • Where necessary, facilitate accurate record keeping of customer contact information for debt collection purposes.
  • Ensure regular reconciliation of customer accounts to reduce incorrect credit balances and improve debtor age analysis.
3.

Perform customer support

  • Ensure that department delivers exceptional operational support and professional customer query management.
  • Ensure that all queries dealt with are resolved correctly in the first attempt.
  • Ensure that client/customer disputes are correctly captured for effective tracking.
  • Ensure the disputes on client accounts are resolved within agreed timelines.
  • Ensure that relevant internal and external stakeholders are adequately informed on the status of account disputes.
  • Ensure that unresolved disputes do not hinder clients from operating at optimal capacity.
4.

Manage collections department

  • Ensure that department targets and service levels are achieved.
  • Monitor and manage staff availability and capacity to manage workload.
  • Actively manage staff activity to remove work backlogs.
  • Ensure the effective management of employee performance and behaviour.
  • Perform monthly performance appraisals for all employees.
  • Train staff on a regular basis to maintain a skilled workforce.
  • Create an environment which promotes effective knowledge transfer and open communication
5.

Deliver accurate management information

  • Implement sustainable data and information management strategies and principles to ensure that relevant data is securely gathered and stored; and is retrievable for use by authorised stakeholders.
  • Maintain a high degree of automation in relation to data and information management.
  • Provide daily and monthly dashboards to direct management decisions and actions.
  • Provide variance analyses to focus on discrepancies between planned and actual performance across areas of responsibility.
6.

Implement management control systems

  • Deliver and maintain the department policies, processes, and procedures.
  • Implement performance management systems, goals and procedures required to manage and regulate output and behaviour in line with company performance expectations and culture.
  • Implement relevant work instructions for the management of knowledge, knowledge transfer, and consistent operational execution.
  • Implement corrective actions highlighted during internal and external audits.
7.

Manage business relationships

  • Foster effective and professional relationships with business partners, internal customers, and external customers to ensure cooperation and ongoing support.
  • Foster a positive work environment built on mutual respect with staff, subordinates, and superiors.
  • Liaise with relevant teams and departments for support and assistance in resolving queries and escalations.
  • Attend and provide input into various forums to ensure alignment between relevant business units.
8.

Manage credit collections strategy

  • Reference company strategic values and goals to determine how the department can contribute to the overall company performance.
  • Formulate the department strategy, goals, service level agreements, and key performance indicators and ways of working.
  • Execute the department strategy whilst tracking performan

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