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Regional Manager
2 weeks ago
Role:
Regional Manager**
Reporting to:General Manager**
Business Area:East London**
The Main Purpose of the job
The incumbent will be responsible for a profitable and professional food service to ensure client satisfaction and retention of business whilst upholding the Company's policies and procedures.
Education and Experience required:
- Matric / Grade 1
- At least 5 years' experience in a service industry
- At least 5 years management experience
- A good understanding of budgeting and profit & loss accounts
- Exposure to industrial relations on a shop floor level
- A good working knowledge of HSE
- Experience in the food industry will be advantageous
Knowledge, Skills and Competencies:
- Excellent interpersonal and leadership skills
- Sound administration skills
- Ability to adapt to a changing environment and priorities effectively
- Ability to work flexible hours when required
- Valid driver's license
- Own car essential
- Excellent customer services skills
- Excellent communication skills
- Presentation skills
- Financial Acumen
- Report writing
- Leadership Skills
- People Management Skills
- Consequence management
- Results orientation
- Driven, selfmotivated
- Problem solving skills
- Negotiation Skills
Key areas of responsibility:
- Authorize monthly wage input documents, new engagements, terminations and pay rate changes
- Manage Unit/Catering Managers to ensure operational issues relevant to the business are resolved
- Manage units to ensure profitability, sustainability as well as secure future business
- Ensure contractual obligations are met and manage contracts within Service Level Agreements
- Manage and support diverse teams of clients to ensure realisation of strategic goals
- Facilitate training and development of Catering Managers in order to improve service offerings and maintain relevance
- Ensure labour force planning is adequately done and managed in relation to budget
- Ensure unit costs and expenditure, within region, are tightly managed and accounted for
- Ensure fixed and other assets are managed and regularly audited
- Manage and exceed client expectations in line with statutory Health, Safety and Environmental policies
- Accurately manage all the financials of each unit with the support of the unit or project Manager
- Attend all relevant meetings with clients and management teams and ensure communication to units
- Conduct regular risk assessments of the entire facility
- Regularly meet with the client to ensure success of the contract
- Keep clients up to date in relation to progress made or areas of concerns
- Continuously build the relationship with the client
- Must have the ability to engage with union officials at the highest level
Additional Considerations:
- Drivers Licence
- This is a highly pressurized environment with long hours
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