Receptionist

1 week ago

Tzaneen, South Africa HotelJobs Full time

Guest Check-in and Check-out:

  • Greeting guests upon arrival with a friendly and professional demeanor.
  • Managing the checkin process efficiently, verifying reservations, and assigning rooms.
  • Handling guest checkouts, processing payments, and ensuring accurate billing.
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Reservation Management:

  • Maintaining accurate records of reservations, cancellations, and room assignments.
  • Assisting with room allocation based on guest preferences and availability.
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Customer Service:

  • Providing information to guests about lodge facilities, services, and local attractions.
  • Addressing guest inquiries, requests, and complaints promptly and courteously.
  • Anticipating guest needs and offering personalized assistance to enhance their experience.
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Communication Hub:

  • Acting as a central point of contact between guests and various lodge departments.
  • Communicating guest requests or special arrangements to relevant staff members.
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Administrative Tasks:

  • Performing administrative duties such as filing, data entry, and maintaining guest records.
  • Coordinating with housekeeping and maintenance staff to ensure rooms are ready for guests.
  • Assisting with inventory management of lodge supplies and amenities.
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Safety and Security:

  • Monitoring the lobby area and ensuring the safety and security of guests and their belongings.
  • Following lodge procedures for handling emergencies, including contacting appropriate authorities if necessary.
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Sales and Upselling:

  • Promoting lodge amenities, packages, and special offers to guests during their stay.
  • Upselling additional services such as spa treatments, tours, or dining options.
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Technology Proficiency:

  • Troubleshooting minor technical issues and assisting guests with Wi-Fi access.
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Team Collaboration:

  • Collaborating with other lodge staff members to ensure seamless guest experiences.
  • Participating in staff meetings and training sessions to improve service delivery.

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