Receptionist

**Guest Check-in and Check-out**:

- Greeting guests upon arrival with a friendly and professional demeanor.
- Managing the check-in process efficiently, verifying reservations, and assigning rooms.
- Handling guest check-outs, processing payments, and ensuring accurate billing.
- ** Reservation Management**:

- Maintaining accurate records of reservations, cancellations, and room assignments.
- Assisting with room allocation based on guest preferences and availability.
- ** Customer Service**:

- Providing information to guests about lodge facilities, services, and local attractions.
- Addressing guest inquiries, requests, and complaints promptly and courteously.
- Anticipating guest needs and offering personalized assistance to enhance their experience.
- ** Communication Hub**:

- Acting as a central point of contact between guests and various lodge departments.
- Communicating guest requests or special arrangements to relevant staff members.
- ** Administrative Tasks**:

- Performing administrative duties such as filing, data entry, and maintaining guest records.
- Coordinating with housekeeping and maintenance staff to ensure rooms are ready for guests.
- Assisting with inventory management of lodge supplies and amenities.
- ** Safety and Security**:

- Monitoring the lobby area and ensuring the safety and security of guests and their belongings.
- Following lodge procedures for handling emergencies, including contacting appropriate authorities if necessary.
- ** Sales and Upselling**:

- Promoting lodge amenities, packages, and special offers to guests during their stay.
- Upselling additional services such as spa treatments, tours, or dining options.
- ** Technology Proficiency**:

- Troubleshooting minor technical issues and assisting guests with Wi-Fi access.
- ** Team Collaboration**:

- Collaborating with other lodge staff members to ensure seamless guest experiences.
- Participating in staff meetings and training sessions to improve service delivery.