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Multi Lingual Quality Assessor

3 months ago

Johannesburg, Gauteng, South Africa Careerbox Full time

Multilingual Quality Assessor - Johannesburg

Please read on for more details:

Purpose of the job
Interaction monitoring aligned to a prescribed quality framework

Fulfill SLA requirements by meeting targets

Being 100% accurate when assessing

Required to provide feedback on coaching opportunities

Ability to identify and flag any breaches real time

Conduct group feedback sessions based on quality trends identified

Conduct and or participate in call calibrations internally & externally

Minimum requirements

  • Quality Assurance experience an advantage
  • Must speak 4 or more of the below languages in addition to English:
Ndebele

Northern Sotho

Sotho

SiSwati

Tsonga

Tswana

Venda

Xhosa

Zulu

Afrikaans

South African English

  • Applicants must have a determined and positive attitude with a commitment to business improvement
  • Good general PC literacy
  • Good 'people skills' for building relationships with colleagues at all levels
  • The ability to plan and prioritize
  • Calm under pressure
  • Decision making ability
  • Accuracy with record keeping qualities
  • Organized
compliance and overall agent performance.

To
apply, send us a copy of your updated CV.

Application Question(s):

  • Are you located in Johannesburg