Chief Operating Officer: Transactional Banking Cib
2 weeks ago
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
The Transactional Banking COO will lead and direct the operating environment and business architecture assessment of the operational control measures that drives productivity and business unit performance portfolio including Change, Systems, Operations and Risk for Transactional Banking.
The COO will play a pivotal role in driving operational excellence, risk governance, strategic execution, and business growth, translating of strategy into action.
Ongoing tracking and measurement of strategy against execution plans by means of the appropriate measurement framework.Job Description:
- Accountability: Strategy Execution
- Translate the overall Transactional Banking strategy into key deliverables across Pan-Africa and work with the Transactional Banking ExCo and senior leaders to build the execution plans.
- Lead the formulation and execution of the Transactional Banking scorecard, ensuring alignment with strategic objectives.
- Collaborate closely with senior leaders across Transactional Banking to provide strategic guidance and decision support for business goals by developing and refining strategic plans that leverage market insights.
- Monitor progress against strategic goals and identify areas for course correction, presenting recommendations to the leadership team.
- Collaborate with senior leaders to cascade strategic priorities throughout Transactional
- Banking, CIB and the Group.
- Foster a culture of accountability and performance measurement to drive the achievement of strategic initiatives.
- Drive special projects for the office of the Managing Executive that include culture, colleague engagement, innovation, efficiency, citizenship / force for good, and other initiatives that will advance Transactional Banking.
- Collaborate with the Transactional Banking ExCo and senior leadership to formulate, execute and track clear Objectives and Key Results (OKRs) that align with the vision and strategic direction of CIB.
- Accountability: Programme Management
- Monitor project performance, timelines, and budgets, providing regular updates to senior leadership.
- Align the portfolio of change initiatives to CIB strategic principles. Work with business unit managers in Transactional Banking to ensure that their agendas are also in alignment.
- Review the Change portfolio on a monthly basis and communicate relevant information to
- Transactional Banking OpsCo and the Transactional Banking Exco.
- Collaborate with project teams to identify and mitigate risks, ensuring successful project delivery.
- Foster a culture of collaboration and knowledge sharing within the PMO and across departments.
- Implement performance metrics to evaluate project outcomes and identify areas for continuous improvement.
- Report the Cluster overall change portfolio to the CIB COO/ CIB OpsCo to ensure broader review and assistance with the Transactional Banking SI agenda.
- Play an active role in the CIB OpsCo to influence the change, systems and operations agendas of CIB.
- Accountability: Business Enablement
- Oversee the design and maintenance of operational activities in Transactional Banking, and provide advice and guidance on improvement of strategic projects and initiatives that are of priority for Transactional Banking.
- Develop and execute a strategic communications plan to effectively communicate progress against the strategy, business accomplishments, and other initiatives to Transactional Banking to internal and external stakeholders.
- Oversee the creation of consistent messaging to colleagues that aligns with the Transactional
- Banking strategy and values, to drive colleague engagement and awareness
- Provide ongoing advice and direction to the operational environment ito procedure, policies, legislative and regulative operations whilst maintaining the appropriate commercial/regulatory balance.
- Ensure the implementation of a robust Service Level Management process including the formalised contracting of internal and external service level agreements, regular service reviews and remedial actions for poor service delivery.
- Oversee the process engineering/process improvement and business architecture development (including systems architecture) for all products, processes and systems that are unique to Transactional Banking.
- Collaborate with Sales and Solutions teams to develop strategies that drive revenue growth and market expansion.
- Lead a capability that provides insights to optimise enhance client engagement and improve sales effectiveness by overseeing the development and deployment of enablement tools, training, and resources.
- Lead the execution of t
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