Manager: Internal Recoveries

2 weeks ago


Durban, KwaZulu-Natal, South Africa Nedbank Full time

Requisition Details

  • REQ # Location
  • Durban/Johannesburg
  • Closing Date 07 July 2023
  • Talent Acquisition
  • Bongiwe Mchunu
  • Job Family
  • Credit


Career Stream
  • Credit
Recoveries

  • Leadership Pipeline
  • Manage Self: Professional


FAIS Affected

FAIS Affected
  • Yes
    Job PurposeResponsibilities**:
  • Rehabilitate delinquent accounts by concluding a settlement agreement and arrangements with client within mandate.
  • Meet monthly individual and team performance (Business and Financial) targets by proactively managing the portfolio.
  • Build and maintain effective working relationships with internal and external stakeholders by providing support, communicating effectively and conducting self professionally.
  • Create worldclass customer service by resolving queries effectively within turnaround times.
  • Drive efficiency of team delivery by planning and executing business strategies and reviewing daily reports.
  • Manage performance, skills and knowledge of the team by conducting on the job training, counselling and coaching.
  • Enhance policies and procedures by recommending and making submissions to the relevant parties with supporting documentation.
  • Adapt to changes in Legislation by staying up to date, attending industry related workshops and information sessions.
  • Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies and procedures.
  • Manage performance of external stakeholders by operating within the specified parameters, mandate and Service Level Agreements (SLA).
  • Identify team performance gaps by conducting performance evaluations and analysing performance data from the Management Information System (MIS).
  • Implement business risk management practices by identifying and assessing the risk and take appropriate action.
  • Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
  • Identify training courses and career progression for self through input and feedback from management.
  • Ensure all personal development plan activities are completed within specified timeframe.
  • Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
  • Obtain buyin for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
  • Participate and support corporate responsibility initiatives for the achievement of business strategy.
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
  • Minimum Experience Level 5 years' experience in recoveries / collections industry
  • Good data analysis, understanding and exploration of skills
  • Good networking and communication skills
  • Good product knowledge
  • Recovery knowledge and understanding
  • Presentation skills
  • Microsoft Office Skills


Essential Qualifications
  • NQF Level
  • Diploma


Preferred Qualification
  • Relevant Law Degree must be admitted Attorney / Commerce Degree

Technical / Professional Knowledge

  • Banking procedures
  • Business Acumen
  • Data analysis
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Relevant regulatory knowledge
  • Decisionmaking process
  • Negotiation skills
  • Cluster Specific Operational Knowledge
  • Debt recovery practices


Behavioural Competencies
  • Coaching
  • Communication
  • Decision Making
  • Stress Tolerance
  • Work Standards
  • Managing Work
  • Technical/Professional Knowledge and Skills
- **_Please contact the Nedbank Recruiting Team at _
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