General Manager: Securedrive

1 week ago

Midrand, Gauteng, South Africa Fidelity Services Group Full time

Overall Purpose of the Job:

The overall purpose of this position is to be the P&L leader for the Securedrive business within FADT.

The incumbent will provide general management for a sub-set of the FADT Securedrive Business. The role encompasses responsibility for business revenue, system design, installation, servicing, administration, and EHS.

Minimum Qualifications and Experience:

  • Minimum 510 years' experience managing multidimensional technical related business environments with P&L and/or large cost centre accountability.
  • Specific experience as a business leader with prior P&L accountability.
  • Matric with a formal business related postmatric qualification.
  • Minimum of 710 years of experience in a management role, preferably in Vehicle Tracking Telematics.
  • Strong leadership skills and the ability to motivate and manage a team.
  • Excellent communication and interpersonal skills.
  • Experience in developing and implementing strategies to achieve business goals.
  • Strong computer skills, including knowledge of Microsoft Office and other business software.
  • Proven track record of technical understanding and innovation.
  • Proven track record in operational efficiency and innovation.
  • Operational budgeting and forecasting skills.

Main Duties:

  • Ensure strong communication and collaboration between sales, scheduling, technicians, customer care and finance.
  • Identify trends and provide insights for Manco and Exco reporting.
  • Oversee all aspects of the company's operations, including sales, marketing, finance, human resources, production, and customer service.
  • Develop and maintain high levels of customer satisfaction through effective communication and customer service.
  • Hire, train, manage a team of employees and assign internal resources, including setting performance standards and providing feedback and coaching.
  • Conduct regular performance evaluations for employees and provide feedback on areas for improvement.
  • Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assigned work.
  • Develop and manage budgets, financial forecasts, and other financial reports.
  • To carry out any adhoc functions.
  • Ensure compliance with all company policies and procedures.
  • Monitor and analyse industry trends and competition and make recommendations for improvements to the SecureDrive operations.
  • Contributes to team effort by accomplishing related results as needed.
  • Maintain a deep knowledge of Fidelity Securedrive's products and services and keep up to date with changes.
  • Achieve revenue, gross margin, and operating profit targets.
  • Develop the business into a sustainable operating entity within the FADT Business.
  • Draft and execute on budgets
  • Implementation of strategy and critical role in developing and maintaining strong relationships with customers and internal Fidelity Group resources
  • Matrix roleplayer in conjunction with other business areas within FADT.
  • Drives efficiency and effectiveness
  • Play an active role in communications with the customer base
  • Play an active role in escalated customer complaint resolution
  • Ensure management of various Securedrive projects.
  • Drive high quality technical installations & services calls.
  • Ensure secure, safe, efficient and customer
- oriented handling of technical operations and customer service.

  • Ensure technical project milestones and targets are met by establishing active day to day management processes with appropriate resource, issue, and risk management.
  • Ensure appropriate tools and techniques are available and employed by the project teams to enable them to meet their assigned objectives successfully.
  • Deliver the assigned projects to successful conclusion (on time, on budget, and in scope)
  • Continuously improve technical/system project management tasks and milestones using feedback and lessons learned as input into existing or future project plans.
  • Conduct technical/system project postmortems and draw up a report to identify successful and unsuccessful project elements.
  • Manage critical supplier and internal customer relationships.
  • Travel to various locations within the business responsibility area.
  • Ensure management of subcontracted resources.

Behavioural Competencies:

  • 1

Leadership:

  • To inspire and motivate teams to achieve their goals and objectives.
  • Maintaining effective teams.
  • Empowerment mindset with team members.
-
Communication:

  • To communicate effectively with different stakeholders, from employees to executives.
-
Strategic Thinking:

  • Think creatively and strategically to come up with effective plans and solutions.
  • Customer focus and focus on continuous improvement.
-
Problem Solving:

  • Ability to identify problems and develop effective solutions and manage risk.
  • Proven high level comprehension of business processes, business finance and P&L accountability.
-

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