Customer Lead Key Accounts
2 weeks ago
We Go Places How about you?
Immediate Superior:
Customer Lead Key Accounts
Location:
Caoe Town / Sandton
Function:
Customer Services
Sub Function:
Customer Replenishment
Type of Contract:
Permanent
Reference Number: 110696
Closing Date: 17/05/2024
The Customer Lead manages the relationship for dedicated customers to drive revenue by ensuring service excellence, drive profit at optimal cost as a % of revenue and drive customer satisfaction and be perceived as the Customer's preferred supplier.
KEY RESPONSIBILITIES
- Ensuring the optimal balance of service and cost for the specific Customers and especially the compliance of the Customers to Logistics Trade Terms & service strategy.
- Driving the interface with Customer Supply Chain teams, managing customer relation, leading joint initiatives and developing partnerships for identified Customers.
- Ensuring internal alignment with Sales, Commercial and Supply Chain teams for identified Customers.
- Drives Cost2Serve & identify improvements opportunities together with stakeholders (e.g. Analyst) & Customers
Customer Service Strategy
- Contributes to overall Customer Service Strategy. Devises and executes the long term logistics operational strategy for their customers in line with CS&L and Sales Strategy with a particular focus on delivering optimal balance of service levels and cost as % of revenue and customer satisfaction.
- Manages and promotes communication and crossfunctional collaboration with Sales and Finance
- Executes external communication with customers, ensuring trustful customer relations and Customer Satisfaction
- Uses TPM methodology and Customer Value Pillar as toolkits for continuous improvement as well as External Benchmark
Orders Management and Customer Relationship Management
- Support during onboarding customer process (LTT, ordering etc.)
- Collaborates with Order Specialist on specific customer issues/queries/complaints. Acts as escalation if needed.
- Actively uses and contributes to the onesource of E2E customer information together with Sales, Trade Marketing, Commercial and CS&L.
- Challenge status quo based on customer feedback to optimize the order management process
Customer Profitability & Negotiation with Customers
- Actively drives insights on Customer Profitability by:
- Monitoring Cost-2-Serve (C2S) per Customer
- Collaborating with Commercial to integrate C2S in Customer P&L.
- Continuously improving C2S by coordinating business cases creation with customers
- Advice customer order strategy & negotiate LTT to improve C2S
- Owns and manages the Logistics Trade Terms (LTT) agreements with Customers, while ensuring:
- Development of LTT agreements
- LTT agreements are measured, tracked, reviewed, and enforced.
- Negotiates with customers from the perspective of logistics.
Customer Collaboration & Joint Value Creation
- Gains top management sponsorship.
- Implements Joint Supply Chain Plan with Customers
- Facilitates links between the right people in both companies.
- Forges strong personal relationships with key customers and supply management at all levels.
- Detects opportunities and implements Supply Chain collaboration initiatives with Customers aiming at joint value creation.
Management Information Reporting
Provides clear and accurate information on Customer Service performance via:
- Managing the reporting of service level agreements, costs and KPIs (internally and externally) (ex: Case Fill Rate, Cost to Serve, OSA )
- Joint Scorecard with Customers
- Ensuring there are clear metrics across all KPIs.
- Ensuring Root Cause Failure Analysis on KPIs
People Management
- Actively drives a customer centric culture in the team and ensures crossfunctional alignment
- Manage people development initiatives and people development processes such as performance management, succession planning and talent management to meet functional performance standards.
- Assess team development needs and close gaps through coaching, training and creating a prolearning environment.
- Ensure operational team performance through effective management within policies and procedures to ensure achievement of standards/objectives.
- Leverage relationships between key stakeholders, customers and working groups through personal contact, meetings, and reviews of service level agreements to achieve buyin in terms of total customer satisfaction.
- Agree on personal performance goals and achievement thereof.
- Demonstrating the Corporate Values and Behaviours.
- Drive own development to ensure knowledge and skills remain current.
Risk and Issue Management
- Identify, mitigate and manage risks and control measures proactively.
- Conduct root cause analysis of risks and create action plans to mitigate these.
- Resolve issues identified with Customer Services management team.
Governance and Compliance
- Ensure compliance to Heineken Beverages Policies and governance procedures.
- Develop, maintain a
-
Key Account Manager
2 weeks ago
Cape Town, Western Cape, South Africa Armstrong Appointments Full timeCape Town Posted 3 hours agoRole DescriptionThis is a full-time hybrid role for a Key Account Manager based in City of Cape Town. The Key Account Manager will be responsible for managing and developing key accounts, creating business plans, providing exceptional customer service, and ensuring customer satisfaction.Company DescriptionThe Company is a leading...
-
Key Accounts Consultant
2 weeks ago
Cape Town, Western Cape, South Africa Charm Recruitment Agency Full timeOverview:The Key Account Consultant is responsible for winning, retaining, and developing high street dental business. The Key Account Consultant will be allocated accounts based on clearly defined group of customers based in a geographic area that they are responsible for.Areas include: Southern Suburbs, Fishhoek, Houtbay, Simons town, Fales Bay, Sea...
-
Key Account Manager
2 weeks ago
Cape Town, Western Cape, South Africa BlueSky Full timeAs a Key Account Manager at BlueSky, you will be managing the expectations and developing business solutions for our enterprise clients. You will be tasked with creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction.This is a role that carries a lot of responsibility in terms of relationships,...
-
Director Key Accounts
2 weeks ago
Cape Town, Western Cape, South Africa Adidas Full timePurpose & Overall Relevance for the Organization To ensure profitable market share and net sales growth within Key Account TFG in EM South, while respecting the image of the adidas brands. To passionately lead the KAM organisation in identifying, developing, and implementing strategies for the profitable growth of the adidas brands throughout the Key Account...
-
Key Account Manager
2 weeks ago
Cape Town, Western Cape, South Africa Initiate international Full timeA leading B2B solution provider for casino operators has an awesome new career opportunity for a Key Account Manager to join their growing team in Cape Town. You will be responsible for maintaining and optimising business relationships and partnerships to achieve business KPIs. If you have at least 5 years' of experience in Account or Relationship...
-
Key Account Manager
2 weeks ago
Cape Town, Western Cape, South Africa KMCK Talent Sourcing Full timeQUALIFICATIONS AND SKILLS:NQF - Grade 12 / MatricOther qualifications & courses: Have/Studying towards degree/diploma - Sales & MarketingMinimum 3 years experience as an Account Manager, Key Account Manager, Sales Account Manager etc.Demonstrable ability to communicate, present and influence key stakeholders at all levelsExperience delivering client-focused...
-
Key Accounts Executive
2 weeks ago
Cape Town, Western Cape, South Africa Guardian Recruiting Full time_Job Specification_This position allows you to work remotely if residing in Cape Town/ Jhb / George areaOur client has been developing a range of dairy products and the business is now at a point where they need to appoint a designated person to market and sell their small product range to the retail sector, nationally_Minimum Requirements_Formal...
-
Key Account Manager
2 weeks ago
Cape Town, Western Cape, South Africa Philips Full timeJOB DESCRIPTION Job Title Key Account Manager Job Description Currently, we have the opportunity for a dynamic Key Account Manager to join our Personal Health team in Cape Town or Johannesburg, South Africa. In this role, you have the opportunity to be responsible for developing and optimizing sales for Philips Personal Health (Male Grooming,...
-
Key Account Manager
2 weeks ago
Cape Town, Western Cape, South Africa Johnson & Johnson Full timeKenvue is currently recruiting for:Key Accounts ManagerThis position reports into the National Key Accounts Manager and is based in Cape Town, South Africa.Who We AreAt Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO,...
-
National Key Account Manager
2 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Staffing Full timeInternational Retailer with HO in Cape Town is seeking to employ a national KAM to join their team.Responsible for building and maintaining strong relationships with key accounts. Support regional sales managers to increase sales and profitability.Key Responsibilities Organized and able to analyze performance metrics Good negotiation skills and the ability...
-
Key Account Manager
2 weeks ago
Cape Town, Western Cape, South Africa Levi Strauss & Co. Full timeResponsibilities Create and develop Customer's Business Plans, colead yearend negotiations. Develop, sell, and evaluate with the Customer the Joint Business Plans to deliver sales critical metrics and online presence metrics like content, description, Share of Search Lead your portfolio to use internal funds to achieve sustainable volume and value growth....
-
Senior Key Accounts Manager
2 weeks ago
Cape Town, Western Cape, South Africa Recruitment Matters (Pty) Ltd Full timeOur client is looking for a Senior Key Accounts Manager.Responsibilities Delivering our client's growth through customer by delivering the client's product at the right place, right price Understanding, translating and integrating customer strategy into joint business growthdrivers Good negotiation skills and the ability to foster relationships with...
-
Senior Key Account Fmcg
2 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Staffing Full timePremium Brand KAMWoolworths and or Shoprite current experiencePosition PurposeResponsible for building, elevating and maintaining strong relationships with key accounts, positioning the Client as thought leader for Premium category. Own customer P& L and leverage cross functional team to deliver sustainable profitable customer growth.Key Responsibilities...
-
Key Account Manager
2 weeks ago
Cape Town, Western Cape, South Africa Clearleaf HR Consulting (Pty) Ltd Full timeCompany DescriptionAs an exciting and unique education technology company, this position is for a vibrant, highly driven and well-presented Key Account Manager with experience in the education or training industry; a proven customer service track record; a robust network and interpersonal skills to manage the company's customers, providing curriculum and...
-
Key Account Administrator
2 weeks ago
Cape Town, Western Cape, South Africa SFG Engineering Services Full timeProvide administrator support to the Key Accounts Manager for them to manage the effective running of the department by achieving set targets without compromising of Food Safety or Quality.Must have good written and verbal communication skills. Honesty, Integrity & Reliability. Strong attention to detail. Problemsolving skills. Selfmotivated: Ability to work...
-
Key Account Manager
2 weeks ago
Cape Town, Western Cape, South Africa Viv Gordon Placements Full timeWe have a fantastic opportunity for a mid-weight Key Account Manager: Advertising to join the team at a leading South African online retailer, based in Cape Town. This dynamic, hyper growth company is on the lookout for a highly talented individual to fill this role.Responsibilities: Developing and managing long term partnerships with key advertiser accounts...
-
Key Accounts Manager
2 weeks ago
Cape Town, Western Cape, South Africa Clear Leaf Consulting (Pty) Ltd Full timeCompany DescriptionAs an exciting and unique education technology company, this position is for a vibrant, highly driven and well-presented Key Accounts Manager with experience in the education or training industry; a proven customer service track record; a robust network and interpersonal skills to manage the company's customers, providing curriculum and...
-
Key Accounts Manager
2 weeks ago
Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full timeOur client, a manufacturer and distributor of ceiling, partitioning, access flooring, and structural steel systems, is currently recruiting a Key Account manager to bring in new business through cold calling Face to Face.T his position is between the Paarden Eiland and Parrow Branches.The following are considered the Key Performance areas for this...
-
Key Accounts Executive
2 weeks ago
Cape Town, Western Cape, South Africa Servest Careers Full timeJob Context:Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Key Accounts Executive reporting to the National Sales Manager to be based at their Cape Town Offices. The position is for their Cleaning Division.Minimum Requirements: Previous Experience and Knowledge of dealing with Executive Management and Key Client...
-
Key Account Manager
2 weeks ago
Cape Town, Western Cape, South Africa Maspark Sales and Marketing Full timeWe are looking to hire an experienced key account manager to maintain solid relationships with the company's key clients. The key account manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, attending business meetings,...
