Tech Officer: Network Field Operations

2 weeks ago


South Africa Telkom Full time
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Company:
Company

Job number:

Job title:

Tech Officer:
Network Field Operations

Job grade:
OP1

Group/ BU:
Openserve

Division:
Openserve

Span of control: 0

Reports to:
Management

REM Functional Area:
Technical

Core DescriptionTo install/ recover/ repair/ maintain telephone equipment/ services/ cables/ wireless/ fibre technology and related products to satisfy customer needs.

Job ResponsibilitiesOUTPUT 1
Co-ordinated Resources
SUB-OUTPUTS
Determine and analyse objectives Determine resource requirements
Identify available resources
Secure required resources

RANGE
Monetary
Mechanical aids
Storage and Packaging Material
OUTPUT 2
Maintained Resources
SUB-OUTPUTS
Inspect resources
Replace and secure resources
Comply to yard rules
Update records
Determine resource requirement
Maintain tool list
Check and clean tools / equipment
Replace faulty tools / equipment

RANGE
Equipment
Vehicles
Tools
Material
Yards
Test/safety equipment
Standard Tool Kit
Specialized Tools Accommodation
OUTPUT 3
Processed Documentation
SUB-OUTPUTS
Obtain/receive documentation
Update/verify completed documentation
Submit documentation
File documentation

RANGE
Commissioning/de-commissioning report
Quality/SHE/Productivity forms
Inspection forms / Tools / Vehicles
Damage/accidents reports
TBI reports
Loss control forms
Overtime
Request for material
Recoveries
Electronic Documentation
Compliance
Key and Control forms
Vehicle Logsheets
Daily worklog
IE 195
Power records
OUTPUT 4
Performed Network Inspections
SUB-OUTPUTS
Receive/ identify need
Obtain documentation
Execute inspection
Liaise with customers/contractors
Provide feedback to role players

RANGE
Access network
Bush cutting
Quality (360)
New Works
Acceptance Testing Cables identifying faulty cables

OUTPUT 5
Repaired/ Maintained Cable Network
SUB-OUTPUTS
Do quality (360) & Photo quality
Receive and interpret instruction and / or authorisation
Request and / or obtain material
Prepare / secure work area
Diagnose and localise fault and/ or task
Apply / adhere to SHE procedures
Complete task and / or repair fault
Update cable records
Rehabilitate work area

RANGE
Overhead distribution
Street distribution cabinet
Outdoor distribution points
Indoor distribution points
Cable, Underground / 4 pair UG MDF (Unmanned exchanges)
OUTPUT 6
Installed or Recovered Equipment and Systems
SUB-OUTPUTS
Receive and analyse request for installation or recovery
Obtain installation and recovery details
Perform pre-installation test on the Access Network

Install/ Recover equipment/systems Commission equipment/systems
Perform functional test
Handle keys / loose coins / Containers
Communicate with customer
Obtain installation clearance
Liaise with key role players
Clear work area
Restore working area/walls/floors
Inspect vehicle
Obtain material
Plan daily routine
Apply/ adhere to Safety Regulations and Standards

RANGE
All Payphone Equipment and Accessories
Ad hoc projects
Customer services
Loop extenders and amplifiers
Pair gain systems
Business Systems
ISDN (Basic Rate)
Value added products

TDMA
Pre Paid
SOR Systems

DECT / DRMASS / CT2
ADSL
Wi-Max

WCDMA

EMGW
TM (Telkom Mobile)

UMC
Party line systems
Terrestrial line/phone
Cabling / Indoor / Outdoor/
FLLA
Core CompetenciesFUNCTIONAL KNOWLEDGE

ADSL; Broadband Technologies;
EMGW; Equipment; Installation/ Maintenance Procedures; Legislative Technical Environment Terminology; Network Infrastructure; Policies and Procedures; Products; Safety Regulation and Standards; Telkom Mobile Test Equipment;
WCDMA; Wi-max; Wireless Technology; CLICK compliance, MiMix Vehicle Compliance

FUNCTIONAL SKILLS
Communicating; Computer Literacy; Hand/ Eye/ Ear Coordination; Marketing Techniques; Planning; Problem Solving
ATTITUDES/ LEADERSHIP COMPETENCIES
Accountability; Accurate; Confident; Continuous Performance Improvement; Conscientious; Customer orientated; Diligence; Honesty; Initiative; Proactive; Respect; Responsible; Tactful; Teamwork; Trustworthy

EducationNQF 4:
Grade 12 and relevant modular trainingOR NQF 3: Grade 10 and relevant modular trainingExperience1 year experienceCertificationsSpecial RequirementsValid Drivers licensePrepared to travelAbility to travel and stay out overnightAbility to work outside of normal working hoursPhysical RequirementsColour VisionWork at HeightsWork in Confined SpacesKey StakeholdersAdditional InformationOutputs (continued): OUTPUT 7
Repaired / Maintained Equipment/ Systems
SUB-OUTPUTS
Receive and analyse fault/ maintenance information
Diagnose / localise fault
Apply/ adhere to required SHE procedures
Repair or refer fault
Perform routine maintenance
Modify / upgrade
Conduct functionality tests
Inspect and Clean all Sub Assemblies
Perform manual test report
Recover / return faulty component
Handle keys / loose coins / Containers
Complete documentation
Repair / replace lock
Clear fault on system
Liaise with key role players
Clear working area
Restore working area/walls/floors
Communicate with customer

Inspect vehicle
Obtain material
Plan daily routine

RANGE
All Payphone Equipment and Accessories
Ad hoc projects
Customer service
Pair gain systems
Business Systems
ISDN (Basic Rate)
Value added products
Pre Paid
SOR Systems

TDMA

DECT
Party line systems
Loop extenders and amplifiers
Terrestrial line/phone
Cabling / Indoor / Outdoor

ADSL
Wi-Max

WCDMA

EMGW
TM (Telkom Mobile)

UMC

FLLA
OUTPUT 8
Established and Maintained Customer Relations/Liaison/Queries
SUB-OUTPUTS
Receive and analyse request from role players
Determine key role player
Obtain information
Establish professional relationship
Maintain professional relationship
Receive enquiry Analyse enquiry
Prioritize enquiry
Process customer enquiry
Channel to relevant section
Advise customer on progress of complaint / query
Follow up with comments
Provide feedback

RANGE
All Telkom products and accessories
All contracts with customers
OUTPUT 9
Dismantled/ Recovered Equipment
SUB-OUTPUTS
Receive serial numbers
Inspect vehicle
Liaise with key role players
Plan the dismantlement/recovered activities
Dismantle equipment
Inform customer
Obtain dismantlement clearance
Complete documentation

RANGE
Equipment

Wi-Max Types:
ISDN Equipment
Pair Gain Systems
Payphone Equipment
Private Phones
Anti Line Tapping Devices
Radio Links
Telephone Instruments
Keys & Containers

EMGW

FLLA
Experience: 12 Months relevant experience in the Network Field Operations.#J-18808-Ljbffr

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