Credit Control Supervisor

2 weeks ago

Johannesburg, Gauteng, South Africa Communicate Recruitment Full time
A very big manufacturing entity based in the west rand is looking for a Credit Control Supervisor to contribute to effective/positive cash-flow through management of debt collection in line with company credit policies and procedures and best practices

Qualifications:

  • Diploma in Credit Management or Finance related field
  • 10 years working experience within the FMCG environment.
  • Must have worked with large FMCG Retail & Wholesale accounts.
  • 5 Years experience in a supervisory role
  • Good understanding of the National Credit Act
  • Strong SAP experience
  • Handling of approx. 450 accounts

Job description & Skills

Supervision

  • Recruit and select employees with relevant knowledge and skill sets.
  • Train Team members, and manage their performance and discipline in a way that ensures productivity.
  • Prepare and review collection targets with team.
  • Ensure that all credit control and collections procedures are understood, applied and consistently adhered to.
  • Proactively monitor teamwork load and assist/relieve other credit controllers where necessary.
  • Conduct meetings with relevant stakeholders for updates, progress tracking and addressing of issues and concerns.
  • Provide input into operational policy and procedural compilation and review for approval by Head of Credit.
  • Support operational risk and audit processes.
  • Monitor and manage credit limits as per policy.

Credit Control

  • Ensure that credit limits are reviewed and adjusted regularly.
  • Report on testing/billing and make appropriate recommendations on actions to be taken to ensure proper customer service is maintained.
  • Ensure that reconciliations on customer accounts are managed within the targeted debtor's days.
  • Ability to reconcile trading conditions.
  • Perform reconciliations on customer accounts accurately and timeously in order to avoid nonpayments by customers.
  • Address identified and/or escalated customer's queries/disputes on accounts, and ensure resolution in a professional, efficient and effective manner in order to avoid nonpayment.
  • Identify potential bad debts timeously and take relevant corrective action.
  • Perform monthend spend procured (including but not limited to ensuring that all monies received from the customers have been allocated and applied to the cluster to ensure all the adjustments and credit are passed on customers

Database Maintenance, Data analysis, Reporting & Record-keeping

  • Keep record of accurate and clear documentation of all credit control activities and operational procedures.
  • Ensure that proper and acceptable notes are captured against accounts wherever necessary through recording all interactions with customers.
  • Consolidate and maintain a database of all debtors' information and payment details.
  • Maintain a dashboard that enables proactive tracking and monitoring of debtors' days.
  • Analyse credit data, identify trends and report on findings to various stakeholders, to prompt relevant action or decision making.
  • Compile adhoc reports as requested.
  • Maintain an efficient and updated filing system to ensure that current historic supportive documents are easily accessible.

Customer Liaison and Retention

  • Conduct customer visits periodically and acquire an understanding of customer financial contexts and circumstances (know the customer).
  • Build strong relationships by addressing customer/sales issues and complaints in a timely manner.

Continuous Improvement

  • Proactively monitor task execution and identify opportunities to improve effectiveness and efficiency.
  • Resolve bottlenecks, within levels of discretion.
  • Implement initiatives/projects to improve effectiveness and efficiency as approved by management
If you possess the relevant qualifications, meet the minimum requirements and/or fit the job description for this finance vacancy, and are ready to take control of your next career move, please contact me today

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We also invite you to contact us to discuss other exciting career opportunities in Finance For more information, please call Marnene van der Merwe on

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