Credit Controller

2 weeks ago

Johannesburg, Gauteng, South Africa Smith Garb Full time
Gauteng, JHB - Eastern Suburbs

Logistics concern, based in the East of Johannesburg, is looking for a Credit Controller to join their team. A large and lovely company offering growth

Job Related Requirements:

  • Minimum of 5 years' Credit Control experience essential
  • Strong reconciliation skills essential
  • Previous cash allocation experience essential
  • High level of professional communication skills essential
  • Ability to handle high volume and high value transactions
  • High Tolerance for stress.

Computer Literacy Level:

  • Advanced Microsoft Office knowledge
  • SAP experience advantageous
  • Advanced knowledge of excel formulas advantageous.

Added Advantages for this Role:

  • Previous Collection from Private Market Customers experience

Main Purpose of the Role:

  • Collection and allocation activities in accordance with documented processes and SLA's

Duties and Responsibilities:

  • Responsible for a customer base allocated to you
  • Ensure all procedures are followed as per standard SOP's
  • Maintain customer / account data in terms of standard operating procedures to ensure accurate statement distribution
  • Monitor the Credit limit review report and take / recommend the appropriate action with Client
  • Collection of overdue payments
  • Dunning process to follow with all overdue amounts 1st letters and final demands.
  • Attend to reconciliations on customers' accounts accurately and efficiently
  • Allocation of Cash per SLA and in line with SOP's
  • Attend to telephone calls in a professional manner
  • Ensure that the accounts are managed within the targeted debtors' days
  • Ensure that customers queries / disputes on accounts are resolved in an efficient and effective manner in order to avoid nonpayment, follow up with claims department to expedite resolution
  • Liaise or escalate to other departments in order to resolve queries on customers' accounts in a professional and efficient manner
  • Liaise with customers and clients in a professional and efficient manner
  • Identifying payment on the bank and allocation of payments received against invoices accurately and efficiently in line with SLA
  • Appropriate and timeous identification of potential bad debts and take corrective action where applicable
  • Access held order reports and ensure that orders are maintained and / or released in terms of SOP's, providing the customers with daily reports escalation to clients where orders have been on hold > 5 days
  • Ensure that proper and acceptable notes are captured against the accounts whenever necessary
  • Ensure that the account statements are managed and sent when necessary
  • Account statements to be balanced back to SAP
  • Relevant documentation to be sent/handed to the Admin department for further duties to be attended to and filing purposes.
  • Ad-Hoc queries to be attended to.
  • All matters not resolved, to be escalated to the Supervisor for further instruction and/or assistance.
  • Relevant Documentation provided for Customer meetings to be accurate and presented as required as well as ensuring deadlines are met.
  • Investigating and doing follow up on all claims (price/stock)
  • Sending supporting documentation on customer request (invoices, pod's, credit notes)
  • Raising claims, journals, rebates, pardons etc in SAP

For more information please contact:

  • Crystal Willis

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