Scheduler

2 weeks ago


Worcester, Western Cape, South Africa Herotel Full time
Applications are invited for the
Scheduler position to be based in
Worcester - Western Region.

PURPOSE OF THE ROLE:


Schedulers are responsible for coordinating Field Service Teams' booking and confirming client appointments and assisting them by providing high-quality customer service.

Ensuring effective utilization of the fleet and communication between clients and Field Teams

Key Performance Areas would include, but are not limited to:

  • Scheduling appointments with clients, including site surveys, installations, callouts and CPE removals.
  • Drive installation productivity and quality.
  • Ensuring all assigned tickets are updated with required information.
  • Do route planning for technicians.
  • Active monitoring of fleet.
  • Communicate with clients and Installers.
  • Co-Ordinate, prioritize and track daily progress of appointments.
  • Previous day job card completion, ensuring that the jobcard has been thoroughly completed and signed off by the client.
  • Do provisioning and capturing of info on Enigma as required.
  • Ensure all tickets / job cards are closed and quotes are checked for invoicing.
  • Creation of the PPPoE.
  • Produce daily/weekly reports on activities.
  • Ensuring that Health and Safety protocols are met and monitored daily.
  • Handling technical enquiries from Technicians.
  • Fast track pending client concerns and queries to a Senior.
  • Make sure all required SOP documents stay updated.
  • Minimum 23 years experience in a similar role.
  • Proficient with MS Office.
  • Effective planning skills.
  • Time management skills.
  • Team player.
  • Strong interpersonal skills.
  • Ambition and determination to succeed.
  • Good analytical and problemsolving skills.
  • Strong knowledge of the company and all of its services and Departments.
  • Selfdisciplined, motivated and organized.
  • Initiative, ability to manage own time.
  • Always customerorientated, making customer needs the primary focus.
  • High resilience and ability to work under pressure.

Education Requirements:

  • Grade 1
  • Specialized certifications would be an advantage.

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PLEASE NOTE:
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  • Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

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