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Liabilities Negotiator

3 months ago


Parktown North, Gauteng, South Africa Hollard Recruitment Full time

Job Advert Summary:

Helloan exciting new opportunity has just come available in our
Hollard Insure, Specialised Claims Services Department (Operations). We are looking to recruit a
Liabilities Negotiator.

Role Objectives:


The Third party Negotiator will manage the end-to-end negotiation and settlement of Third Party Claims, pre litigation by ensuring operational efficiencies and quality service delivery.

Strive towards service excellence.

Key Responsibilities:

  • Process all Third Party claims in order to secure a successful liability ratio, Productivity and superior Customer Service are shown.
  • Finalise claim as per standard
  • Update log
  • Update broker
  • Finalise on BPM and financial system
  • Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
  • Align own behaviour with the organisation culture and values
  • Achieve own performance objectives
  • Actively participate in own professional development and career path.
  • Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
  • Build positive customer relations and solve or escalate customer queries and complaints
  • Gather feedback on customer satisfaction and report to the relevant party
  • Identify and recommend areas / ways to improve processes.

Required Knowledge and Experience:

  • 3 years' Short-Term Insurance Motor Third Party Claims experience
  • Time Management & Prioritising
  • Identifying and Solving Problems
  • Making Decisions, Weighing Risks
  • Thinking Clearly & Analytically

Educational Requirements:

  • Matric
  • Appropriate Insurance Qualification
  • Paralegal / Legal will be an advantage