Edd/kyc Manager

2 weeks ago

Cape Town, Western Cape, South Africa Luno Full time

About us
Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don't do memecoins.

Transparency is key for us.

Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure.

We're available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely

The role in a nutshell


You will form part of the
Operations Onboarding team based in Cape Town and Kuala Lumpur, reporting to the Head of Customer Onboarding.

You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Anti-Fincrime and Compliance teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe.


Your mission will involve

  • Helping Luno's customers to onboard from multiple geographies and have a seamless experience onboarding as their first step in their journey with Luno.
  • Coordination and management of senior management approvals.
  • Manage the relationship with Customer Success and have oversight of EDD related tasks CS will be dealing with.
  • Drafting and implementing standard operating procedures and guidance to ensure compliance with regulations, including the reporting thereof.
  • Assisting in the implementation of new regulations or changes to existing regulations as it pertains to enhanced due diligence ("EDD").
  • Establishing processes for, review of and managing of quality assurance.
  • Creating, implementing and managing role based training.
  • Governance and reporting in respect of team performance, progress tracking, service level agreements, key risk indicators and operational metrics.
  • Supporting the Head of Customer Onboarding in the planning and oversight of day to day team tasks.
  • Working with the Compliance Advisory team to ensure that our operations are regulatory compliant.
  • Collaborating with the wider Anti-Financial Crime team to ensure escalations are affected as and where needed.
  • External stakeholder management in conjunction with the Head of Customer Onboarding.
  • Supporting external and internal audits.
  • Supporting Luno's onboarding of high risk customers efforts across multiple geographies.
  • Supporting the business with EDD related queries, including triaging received queries and resolution of questions pertaining to Luno's compliance procedures.
  • Driving team objective setting, prioritisation and ensuring adherence to plan and strategy.
  • Signing off EDD reports before sending it for Compliance Advisory Sign off
  • Work closely across all functions, including Product, Engineering, Data, Operations, Customer Success, Legal, Anti-Financial Crime and Compliance to influence, advise and coordinate efforts and ensure strategic alignment and seamless execution of initiatives.
  • Leading a strong and high performing team that is poised for future growth through development, coaching, clear expectation setting and a strong focus on employee experience.
  • Create a positive team environment that instil trust, encourages world class performance and ensures clear transparent communications to align around the overall vision.
  • Ensuring that all relevant policies and procedures are followed to ensure customers are onboarded in compliance with local regulations, including but not limited to Anti-Money Laundering (AML), Counter Terrorist Financing (CTF) and Counter Proliferation Financing (CPF) as it applies to high risk customersDevelop insights and formulate strategic and operational recommendations and processes to enhance the Luno customer experience and the operational efficacy of the team.

In your first six months, you will

  • Have a thorough functional understanding of Luno's Onboarding and EDD processes, tools and integrations.
  • Have a thorough understanding of the team's daytoday operational outputs and ensure that they are met.
  • Have a thorough understanding of the team's current and upcoming projects and provide support in the delivery of them.
  • Support the execution of the Onboarding Operations team's initiatives and greater business projects and vision.
  • Identify and understand the challenges and propose and initiate solutions to circumvent them.
  • Guide and support the team in the delivery of their OKRs.

'The ideal Lunaut for this role, will have'

  • University degree from a recognised tertiary institution.

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