Clinical Manager

2 weeks ago


Cape Town, Western Cape, South Africa iMedrecruit Full time

CLINICAL MANAGER - ORTHODONTIC PRACTICE, CAPE TOWN (SS)


Our client, an orthodontist based in the Southern Suburbs of Cape Town, is seeking to recruit an experienced clinical manager.


Requirements:

  • Manage employees scheduling
  • Ensure staff is on time, in uniforms, and ready for work before patients arrive
  • Conduct morning meetings with prepared agenda and reviews daily goals
  • Works with existing vendors to manage office equipment, utilities, software, technology, and the facility itself and resolves any required repairs or related problems
  • Handle any customer service concerns of parents or patients
  • Manage office and clinical supplies, and budget
  • Report expenses and monthly closeouts
  • Interview, hire, and oversee training of new personnel
  • Confront violations of office culture, policies, and protocols and provides corrective and/or disciplinary action as needed
  • Rearrange and maintain a full schedule of patients daily
  • Assist patients with understanding and accepting their exam findings and clinical diagnosis
  • Calculate and present fees for orthodontic treatment
  • Coordinate financial agreements for the patient's portion of orthodontic treatment costs
  • Administrative duties including checking patients in and out, coordinating and collecting payments
  • Promptly and respectfully answer telephone calls with a smile
  • Schedule patient appointments and procedures in agreement with established protocols
  • Perform insurance verifications and send insurance clams
  • Maintain and clean and wellorganized office environment
  • Handle past due accounts
  • Support clinical team
  • Perform other duties as assigned or directed
    Qualification:
  • Education or experience in Business Administration, Healthcare Administration, or a related field
  • 3+ years of experience in dental practice management and or orthodontic practice would be ideal
  • Strong leadership and management skills
  • Excellent oral and written communication skills
  • Experience with dental software and electronic health records
  • Demonstrated ability to provide excellent customer service to patients
  • Knowledge of dental terminology and procedures
  • Ability to work independently and as part of a team

Skills and attributes:

  • What we are really looking for is someone who has the ability to multitask, work in a fastpaced office environment, and has three years or more of dental or orthodontic management experience. They need to be a hardworker who loves working in a fast paced environment and performs duties fast with a sense of purpose and urgency.
  • Desire and commitment to serving and helping others
  • Determination and persistence in submitting and appealing claims
  • Positive attitude and ability to work effectively with a team
  • Strong attention to detail and focus
  • Professionalism and respect in all aspects of job
  • Good grooming and professional appearance
  • Strong relationship building and interpersonal skills
  • Excellent verbal and written communication skills
  • Strong organizational and expectation skills
  • Ability to multitask and work in a fastpaced office environment
  • Strong computer skills and the skill to learn new programs as required
  • Bilingual preferred (Afrikaans & English)

Working hours:

  • Monday to Friday, 08h00 17h00
  • Overtime if required

Salary:
R35 000,00 - R40 000,00 per month

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