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Quality Manager

4 months ago

Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time
My client, an established fruit exporter based in Stellenbosch is seeking to employ a
Quality Manager.

and relevant quality training (diploma/certificate) in the South African fruit export industry would be preferable.

management|manager|quality manager

Purpose:


The purpose of this role is to develop, implement, and execute (maintain) the appropriate
fruit quality and compliance
strategy, structure, processes, and systems to support the core focus of the company to generate the most possible value out of each carton** for all the stakeholders.


Education required:

  • Bachelors (Honours) degree in agriculture, agribusiness, or a related field (preferable)
  • Relevant quality training (diploma/certificate) in the South African fruit export industry (preferable)

Skills / Experience required:

Experience

  • Proven experience in building and managing a quality and compliance management framework for a fruit export company
  • Minimum of 10 years of handson practical experience in the citrus industry in the relevant areas of quality (good practice, standards, regulatory)

Skills / capabilities

  • Good practical understanding and knowledge of citrus cultural practices and pest control and post harvest practices
  • Good knowledge of postharvest disorders, their causes and the impact of the export handling chain on fruit quality
  • Thorough understanding of economics of fruit export supply chain, claims management and the quantification of losses due to poor quality.
  • Thorough knowledge of the concepts of total quality management, quality assurance and quality control
  • Excellent communication and negotiation skills
  • Strong interpersonal skills with the ability to build rapport and trust with clients.
  • Problemsolving and conflictresolution abilities, especially in the context of citrus production/export challenges
  • MS Office including Excel
  • Detail oriented with the ability to multitask
  • Ability to function under pressure and to deadlines
  • Understand data sets, workflows and business processes
  • Ability to solve business data problems to deadlines

Key Performance Areas:

1. Develop and implement the company Quality and compliance strategy and framework

  • Develop the quality and compliance strategy for the company that will guide and drive the objective to derive and sustain the highest potential value for the carton of fruit throughout the value chain
  • Develop and implement the appropriate resource structure
  • Develop and maintain all related supporting processes and documents (e.g. standards, packing guides, specifications, and protocols
  • Strategy developed, approved and implemented
  • Resource structure developed and implemented (e.g. inspectors / auditors)
  • Standard Operating Procedures that supports the strategy documented and implemented
  • Continuous improvement process implemented

2. Manage grower quality assurance

  • Develops, manages, and influence a robust grower quality management program including standards setting, auditing, training/development, and performance improvement plans.
-
Drive the concept of being a trusted partner to the grower to resolve grower quality issues

  • Support grower audits
  • Evaluate quality fruit in orchards prior to harvest and/or packing to identify cultural practices, and pest control activities that may be lacking that will have a direct impact on quality and shelf life of packed product.
  • Facilitate access to premium markets and customers
  • Grower quality assurance plans align with the corporate identification of key growers to partner with

3.
Full value chain quality and compliance management and improvements
-
Lead continuous improvements for
pre-harvest, post-harvest, packing house, cold storage, and transportation processes to systematically reduce product defects and quality failures. Institutionalise the management of deviations to preserve the value of the carton
-
Primary production :Compliance, standards, training
-
Packhouse:Quality specifications, packaging, labelling/marking, food safety/chemicals
-
Cold chain integrity:Traceability, shelf life optimization

  • Audit plans developed and implemented
  • Audits performed
  • Corrective actions identifies and appropriate strategies developed to correct deviations

4. Manage the handling and processing of Market Claims (fruit quality)

  • With the Marketing capability, ensure the appropriate processes are developed and implemented to handle market claims as a result of quality issues.
  • Develop and train Quality resources to also identify and handle potential claims as a result of quality issues.
  • Support the Marketing capability by providing appropriate information to enable them to settle/finalise claims
  • Claim management processes developed and implemented
  • Claims finalised against set standards from a time and value perspective
  • Quality Resources developed and trained to handle claims
  • This would include the ability to differ