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Consultant, Query Management
2 weeks ago
To investigate and resolve queries received nationally / regionally from corporate, private and priority clients and stakeholders within specified query management processes and service level agreements to ensure excellent and consistent customer experience.
QualificationsMinimum Qualifications Type of Qualification:
Secondary/High school/A levels/Matric
Field of Study:
Not applicable
Experience Required Delivery Enablement
Technology
3-4 years
Banking, Operations and Channel. In addition, Call Centre, Helpdesk -Service, Support, Project Implementation and Management.
Additional Information
Adopting Practical ApproachesExploring PossibilitiesFollowing ProceduresGenerating IdeasMaking DecisionsManaging TasksProducing OutputResolving ConflictTeam WorkingThinking PositivelyBanking Process & ProceduresCoaching and MentoringMind of Customer ExperienceProduct Related Systems (Business Banking)
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