Manager: Claims Technical Advice

2 weeks ago


Pretoria, Gauteng, South Africa Sanlam Full time
CAREER OPPORTUNITY- Santam has a position available as the Manager: Claims Technical Advice within the Claims Technical Advice department. Claims Technical Advice operates within the Quality and Knowledge Management which is part and parcel of Claims Services.

We are looking for a highly professional and driven individual to assume the role of leading the Claims Technical Advice team, based in Centurion Pretoria.


The position reports to the Head:
Quality and Knowledge Management.
JOB DESCRIPTION

  • The position will be mainly responsible for:
  • Driving the claims strategy by exploring and implementing effective operational processes and ensuring an alignment between the claims business needs and the rest of the stakeholders. Research and empower claims teams with knowledge to be able to handle claims indemnification effectively. Contribute to the overall claims' strategy through building sustainable relationships with the stakeholders and providing customer focused solutions through knowledge sharing methodologies and claims technical advice. Transferring knowledge through workshops and publication of claims bulletins. Ensure sufficient controls to ensure that a request for advice on a claim is being handled timeously and in adherence to turn around time. Increase collaboration with different stakeholders (product development, broker distribution, intermediary administration, risk services, training, quality assessment)-
  • Ability for effective team management and contribute to the creation of a learning and knowledge sharing culture using latest knowledge management platforms. Ensuring skills sharing amongst the team. Coaching and supporting of the team. Ensure team effectiveness and value to the organization. Build and maintain a resilient and agile team.
    QUALIFICATIONS AND EXPERIENCE
  • Legal qualification (LLB).
  • Insurance related qualification (COP; ICIBS; HCII).
  • Leadership and management qualifications.
  • Knowledge management related qualification or knowledge
  • 58 years in operational (claims) & underwriting
  • Excellent knowledge of claims policies and governance
  • Experience in a legal environment (Law of Contract, Law of Evidence & Delict).

SKILLS

  • Product knowledge (Commercial and Personal lines);
  • Strong relationship building skills
  • Assertive
  • Excellent communication skills
  • Strong industry acumen
  • Analytical skills
  • Negotiation
  • Ability to pay attention to detail
  • Ability to lead and manage people
  • Legal interpretation skills
  • Execution of strategy

KNOWLEDGERECOMMENDATIONS DESCRIPTION**- Drives results

  • Ability to work with people from different backgrounds.
  • Ability to be innovative and be resilient.
  • Ability to lead with empathy.
  • Good interpersonal competency.
  • Good communication skills.
  • Ability to think broadly and strategically


ABOUT THE COMPANY
  • Santam is the market leader in the general insurance industry in Southern Africa. We are a large,diversified, expanding and transforming company and whilst based in South Africa, we are rapidlymoving into a number of emerging markets, both in Africa and Asia.
  • Our success is rooted in our passion for our clients and everything we do is centred on ourdelivery of Insurance Good and Proper. We're about people. People drive our business so itfollows that we want to recruit the best people possible whether they work for us permanently orfor a short time as temporary employees.
  • At Santam we are committed to transformation and embracing diversity. This commitment is whatdrives us to achieve a diverse workplace with employment equity as a key goal to create aninclusive workforce, representative of the demographics of our society. In achieving ouremployment equity goals we give preference to applicants from the designated groups inalignment with the Divisions Employment Equity targets.


  • Pretoria, Gauteng, South Africa Jobs 4 All Full time

    Legal Commercial/ Claim ManagerSandton – Gauteng rContract Position (Year on Year) SummaryContract Position - 12 MonthsAs a Legal Commercial / Claim Manager, you will be required to manage EPC construction claims identification, avoidance, defence, and prosecution.Manage all legal matters on the Project.To be a single point of contact for the claims and...


  • Pretoria, Gauteng, South Africa Jobs 4 All Full time

    SummaryContract Position - 12 MonthsAs a Legal Commercial/Claim Manager, you will be required to manage EPC construction claims identification, avoidance, defense, and prosecution. Manage all legal matters on the Project To be a single point of contact for the claims and disputes and to manage the claims and dispute resolution process. Provide analysis and...


  • Pretoria, Gauteng, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTSProven experience in pastures, forage, and cover crops.Applicable BSc Agric degree or a similar agricultural qualification.Advantageous: Experience in marketing agricultural inputs.Ability to work independently, with proficiency in computer skills, and a willingness to travel. Expertise in managing trials.Fluent in both English and...


  • Pretoria, Gauteng, South Africa Medical Protection Society Full time

    Job Introduction:Our Claims Managers are key to ensuring that any claims brought against our members are managed efficiently, with the best interests of our members and the member fund at heart. You will support the provision of excellent claims handling services for members which is trusted and valued and provides fair treatment outcomes, by managing a case...

  • Specialist, Claims

    2 weeks ago


    Pretoria, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To ensure effective and efficient resolution of the Corporate and Commercial claims andrelated account payments by adhering to the identified processes, procedures,standards and exercising appropriate discretion and ensure delivery within the agreed SLAs and TATs of...


  • Pretoria, Gauteng, South Africa Bryte Insurance Full time

    Serve as the primary liaison between Bryte, and their clients or potential clients. To develop customer specific value-added services (in conjunction with the Claims Operations and work as a customer champion ensuring that the role is conducted in the most effective, efficient way whilst delivering a customer centric claim. service in a manner which supports...


  • Pretoria, Gauteng, South Africa H&S Labour Brokers Cc Full time

    Manage the Benefits Investigation and claims processing function, ensuring the provision of professional support services to the surviving dependents/beneficiaries (for informed allocation of benefits) to the correct beneficiaries in compliance with the Fund rules, Section 37C of the Pension Funds Act and related Acts. Ensure the timeous and accurate payment...

  • Claims Hub Manager

    2 weeks ago


    Pretoria, Gauteng, South Africa LifeWise Full time

    Job Title: Manager: Claims HubReport Line: Head: Claims ServicesDepartment: Tshwane Claims HubLocation: NationalJob Category: Hybrid (Semi-Remote)Job Type: PermanentReference: LW055/2024Our Commitment to Our ChampionsOur Champions work for a common purpose; to empower affordable and timeous access to justice through which individuals can enforce and defend...


  • Pretoria, Gauteng, South Africa Sanlam Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Location: Roodepoort, Gauteng, South Africa CAREER OPPORTUNITYSantam Claims has a position available for a Claims Quality Consultant within Tailored Claims Solutions team, based in Constantia Kloof,...


  • Pretoria, Gauteng, South Africa Finding Personnel (Pty) Ltd Full time

    JOB TITLE:Junior Claims AdministratorAREA:Waterkloof, PretoriaINDUSTRY:Insurance Salary /CTC:R Report to:Claims Manager Job Summary: The Junior Claims Administrator is responsible for processing and managing claims, ensuring accuracy and compliance with company policies. This role involves understanding assessor and service provider reports, drafting...


  • Pretoria, Gauteng, South Africa King Price Insurance Full time

    Purpose of position:Processing all commercial claims according to the company's claims philosophy, whilst ensuring continuous improvement of customer service and technical delivery.Responsibilities: Complete understanding of the claims handling process and processing claims accordingly Identifying risks and acting on it Capturing and processing claims...

  • Claims Processor

    2 weeks ago


    Pretoria, Gauteng, South Africa Atriplea Recruitment & Temps Full time

    Pretoria Permanent R36 ph Clerk:IL Claims Processor_Temporary AssignmentLocation: PretoriaSalary: R36 p.hOur client in the long term insurance industry in seeking a Claims Processor to process withdrawals and maturity claims.Responsibilities:1.Processing of investment claims: Check if the claimant is a correct claimant on the policy Check if the policy is...


  • Pretoria, Gauteng, South Africa Finding Personnel (Pty) Ltd Full time

    JOB TITLE: Junior Claims AdministratorAREA: Waterkloof, PretoriaINDUSTRY: InsuranceSalary / CTC: R 10 000Report to: Claims ManagerJob Summary:The Junior Claims Administrator is responsible for processing and managing claims, ensuring accuracy and compliance with company policies. This role involves understanding assessor and service provider reports,...

  • Claims Clerk

    2 weeks ago


    Pretoria, Gauteng, South Africa Findojobs South Africa Full time

    Vacancy DetailsEmployer:Credit Link Placements The purpose of the job is to review and process all retail claims and ensure that supporting documents arecorrect and accurate.Overall, the Retail Claims Clerk plays a crucial role in managing customer claims and returns effectively,maintaining customer satisfaction, and upholding the reputationKEY...

  • Claim Consultant

    2 weeks ago


    Pretoria, Gauteng, South Africa JSM Business Services Full time

    Claim Consultant / AdministratorROLE AND RESPONSIBILITIES Management of calls in a professional and efficient manner Follow up calls where and when needed Building professional relationships Handling all information on basis of trust Dealing with clients and processes in line with company procedures Optimal use of the "Call Centre" computer system Follow the...


  • Pretoria, Gauteng, South Africa Atriplea Recruitment & Temps Full time

    Pretoria Permanent R Senior Manager: IL Claims Administration_Long Term InsuranceSector: InsuranceLocation: PretoriaSalary: R negotiable)Our client in the insurance sector is looking for a Claims Administrator to monitor the management of individual life claims administrationDuties: Monitor management of claims administration on individual life policies ...

  • Claims Technician

    2 weeks ago


    Pretoria, Gauteng, South Africa King Price Insurance Full time

    Our client, a short-term insurance broker, based in Pretoria East, is looking for 2 young and ambitious claims technicians to join their growing teamYou will have the following responsibilities:Registration of claims business and personal lines Capturing of claims on our internal claims register & systems Procedural claims processing as per workflow...


  • Pretoria, Gauteng, South Africa AECI Full time

    Identify and prepare a development plan for each member of the Technical Advisory Team. Devise and implement a strategy that aims to bridge the knowledge gap between Agronomy and Chemical Advisory. Conduct ongoing training needs analyses to ensure that the Technical Advisory Team delivers on the company's strategies and projects. Ensure training is then...

  • Claims Assessor

    2 weeks ago


    Pretoria, Gauteng, South Africa Qetello Holdings Full time

    About Our Client: Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment to excellence, they are seeking a dedicated and experienced Claims Assessor to...

  • Claims Administrator

    2 weeks ago


    Pretoria, Gauteng, South Africa Status Asset Management Full time

    Position: Claims Administrator Location: Pretoria Do you have an unwavering attention to detail and the ability to ensure insurance claims are captured correctly within SLA? Do you have a passion for building relationships with insurers and providers to ascertain that the claim process is smooth, and payment is made promptly? Raise your hand because WE'RE...