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Hotel Duty Manager
3 weeks ago
Duty Manager.
Chic Antique Style 4* Hotel
Responsibilities include:
- Providing a visible management presence while on duty.
- Ensuring each department is prepared and staffed for each shift.
- Running of weddings, functions & conferences during each shift.
- Monitor health and safety throughout the hotel.
- Overlooking daytoday operation of the whole facility
- Communicating with customers (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed)
- Communicating with employees (problem solving, distributing work duties, providing all means to get the work done)
- Assisting other heads of departments with their work
Requirements:
- Grade 12 plus diploma/certificate in Hospitality Industry/Tourism
- Preferably 2 3 years previous experience working at the front desk
- Computer software skilled
- Passionate about the hospitality industry
- Excellent interpersonal
- Strong customer service orientation with excellent people skills
- Ability to maintain a professional working relationship with all departments and across cultures and religions
- Comfortable in dealing with very distinguished clientele
- Must be wellpresented
- Honesty, Flexibility and Accountability
- Friendly, helpful and outgoing
- Professional manner and attitude
- Natural warmth and friendliness
- Punctual & selfdisciplined
- Extreme attention to detail
- Good basic computer and administration skills
- Flexible to work night shifts
Job Types:
Full-time, Permanent
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