Webchat Advisor

2 weeks ago

Cape Town, Western Cape, South Africa Webhelp Full time

If you're looking for an opportunity to jumpstart your career and gain experience with different customers and clients, this is your time to shine Webhelp is looking for a Webchat Advisor to join an international campaign in our vibrant Cape Town office.


You'll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world's leading brands.

Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.


You'll need to be a fast learner and quick thinker, a people's person with a genuine passion and flare for communication.


We want fast typers, problem solvers and solution finders, people who strive to give of their best 100% of the time and are always willing to go the extra mile to exceed customer's expectations.

What you'll be doing

  • Providing excellent customer experiences at all times
  • Verifying and updating customer information
  • Proactively offering solutions to any issues or concerns that customers might face
  • Providing outstanding administrative skills that covers planning, organising and time management
  • Owning the customer experience and follow through
  • High level of written Business communication skills to communicate with clients at a professional level
  • Identifying when to escalate customer queries and complaints timeously
  • Completing all training modules during new hire and ongoing campaign training
What you'll need

  • Matric
  • Minimum 1 months' experience working on the Shop Direct campaign
  • Must have completed Service 2 training
  • MS Outlook experience advantageous
  • Business writing skills advantageous
  • Minimum of 6 months webchat experience within an international Contact Centre or a minimum of 6 months international Call Centre experience coupled with a minimum of 25wpm (Essential)
  • Clear criminal and credit record
  • High level of English proficiency
  • Computer literacy ability to speedily navigate multiple systems effectively
  • Results orientated with solution driven mentality
  • Positive attitude and motivated mindset
  • Quality of interaction
  • Availability work shifts in a 24/7 environment
  • Working to a high degree of accuracy and speed
  • Ability to comprehend complex customers queries and provide solutions with empathy
Each Webhelper brings a different energy, passion, a unique set of skills and talents.

This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

After applying, you will be sent a link to complete a quick online chat.

We don't want you to miss out on the opportunity so please check all of folders for the link after applying.

Take this opportunity to advance your career with our collaborative team of game-changers today.

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