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Customer Service Webchat Advisor

4 months ago

Cape Town, Western Cape, South Africa Huntswood Full time

Job Overview
Huntswood is looking for Customer Service Webchat Advisers to join our global team.
Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you

Responsibilities:

  • Proactively identify issues and problems before it arises, use effective problemsolving techniques to help customers resolve their issues.
  • Progress to taking escalated calls and complaints in line with procedures.
  • Working with various parts of the business to resolve issues.
  • Connect and build rapport with the customer.
  • Responding to customers

Job Requirements

  • Matric or NQF Level 4 equivalent
  • Clear Credit and Criminal record
  • Computer literate
  • Minimum of 1 year experience in the customer service webchat.
  • Basic understanding and knowledge of the UK market is beneficial.

Required Skills:

  • Customer Service webchat experience
  • Excellent communication (Written and Verbal)
  • Ability to deal/ interact with different customers.
  • Product Knowledge
  • Adaptive Approach

Core Behavior**Huntswood's employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative
"It's not just about what we do, but the way we do it. And it's our values that make us special."