Team Leader: Retail Operations

2 weeks ago

Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

Overview:

***
Responsibilities:People Management:
Engage and invest in people

  • Motivate and influence staff towards a culture that promotes accountability and service excellence
  • Facilitate and guide the growth and development of staff by providing ongoing support, coaching and mentorship
  • Contribute towards staff engagement and retention efforts

Operational:
Daily management of all operational aspects of the environment

  • Creating, analysing and reporting on key metrics of the team
  • Responding proactively to analyses, findings and recommendations from various sources (such as KPA data, risk events, quality
- and knowledge assessments)

  • Implementing processes and controls to respond to events and service improvements. Ensuring sufficient staff complement, skills availability and autonomy

Strategic:

  • Execute the strategic objectives of the department and develop and maintain a resultsdriven environment
  • Continuously develop a performance driven team culture by setting and aligning targets, seeking out multistakeholder feedback reviews on team output

General:

  • Collaborate with fellow peers and engage with stakeholders such as support and service teams, risk and compliance, human resources to drive a distinguished and highly developed team
  • Manage relationships that foster a creative, engaged, highperforming environment
  • Continuously work towards the implementation of processes and controls that fosters an effective Retail Department

Requirements:

  • Relevant and applicable tertiary qualification, eg Bcom.
  • 3 continuous years' experience as a team leader in the Financial Services Industry
  • Knowledge of Pension Fund Act, Income Tax Act, Long Term Insurance Act, CISCA, JSE regulations
  • Advanced MS Excel skills

Core competencies:

  • Proven track record of exceptional leadership
  • Strong decisionmaker and inquisitive problem solver
  • Attentive and perceptive to the ongoing needs of the team
  • Resilient, accountable and able to function in a fast paced, evolving, and highpressure environment
  • High degree of team
- and self-awareness, with strong professional image

  • Meticulous, deadline driven and reliable

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