Wfm - Senior & Junior Consultant

2 weeks ago


Pretoria, Gauteng, South Africa 5D TECH SYSTEMS Full time

KEY RESPONSIBILITIES:

  • Design and plan WFM systems
  • Understand the WFM blueprint and configure the system according to the customer's requirements
  • Design new business and system processes
  • Define and guide customer on business processes and policies
  • Create Technical and Functional design documents
  • Configure the customer's rules within the setup of the system
  • Facilitate the population of the blueprint with midmarket clients
  • Consult with and advise customers on best practice, industry standards and legislation compliance
  • Solution craft complex requirements
  • Scope and document advanced custom reporting requirements
  • Engage with IT regarding any security related requirements
  • Integrate WFM system with customers systems
  • Identify which systems the WFM system needs to be integrated with from the blueprint
  • Liaise directly with customer's 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration
  • Build interface based on blueprint
  • Test end to end integration success
  • Implement WFM system for customers
  • Configure the system according to the blueprint
  • Facilitate user acceptance testing with clients
  • Deploy the WFM system
  • Conduct Training for WFM customers
  • Develop training material and slide decks
  • Conduct end user training with client's end users and super users
  • Continually develop own skills to improve training methods and product knowledge
  • Keep skills updated by attending regular training on the UKG training portal
  • Hand Hold end users and day to day operation teething problems
  • Project Closure and debrief
  • Participate and contribute to project postmortem meetings
  • Provide after sales support
  • Provide end to end system support to clients (onsite and remote)
  • Attend to assigned service calls promptly for optimum resolution
  • Use the UKG global support system to log and resolve complex product issues
  • Provide Help Desk support
  • Provide root cause analysis upon customer's request

Educational Qualifications:

Essential

  • Matric
  • UKG Certification
Advantageous

  • Tertiary IT qualification (Certificate / Diploma / Degree)
  • HR qualification (Certificate / Diploma / Degree)
  • Microsoft certifications
  • Experience in 3tier webbased technology and Java
  • SQL Reporting and Integration are an added advantage

Experience

  • At least 5 years' experience in system integration and networking
  • Time and Labour management system experience
  • Preparing functional and technical solution design documents and "Configuring" and delivering the solution to the customer
  • Experience with requirement gathering solution design and implementation
  • Prior experience in supporting functional testing, integration testing and UAT
  • Microsoft operating systems and SQL database systems experience
Application Deadline: 2024/04/06

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