Salvage Case Management Agent: Non-Motor

2 weeks ago


Johannesburg, Gauteng, South Africa Santam Full time

Job Opportunity at Santam:

Santam's Non-Motor Claims Service department is looking for a Salvage Case Management Agent: Non-Motor based in Hill on Empire, Parktown.

Responsibilities:

  • Follow up on non-motor salvage by Salvage service providers.
  • Ensure salvage is sold as per the target.
  • Drive salvage sales against turnaround times.
  • Track salvage payments against sales.
  • Liaise with internal and external stakeholders.
  • Handle queries from stakeholders.
  • Adhere to SOP and SLA.
  • Ensure client satisfaction and meet targets.
  • Escalate complaints when necessary.
  • Ensure salvaged assets are auction-ready within the given timeframe.
  • Track Non-Motor assets with Salvage suppliers.
  • Monitor receipts and dealer stocking of documents.
  • Handle cancellation requests from other departments.
  • Utilize systems per the Salvage SOP.
  • Identify gaps between department processes.

Qualifications and Experience:

  • Matric/ Grade 12.
  • 2-5 years' experience in the short-term insurance industry.
  • 2-3 years salvage experience.
  • Good knowledge of Ms Excel.

Knowledge and Skills:

  • Good Negotiating, Problem Solving, Analytical, and Communication Skills.
  • Conflict Resolution, Business Acumen, and Computer Literacy.
  • Proficient in Excel, ClaimCenter, & BPM.

Competencies:

  • Client Service Orientation, Analytical Thinking, Informational Seeking.
  • Directiveness, Flexibility, and Initiative.

About Santam:

Santam is the market leader in the general insurance industry in Southern Africa, rapidly expanding into emerging markets. Our success is driven by our passion for clients and delivering Insurance Good and Proper. Our commitment to transformation and embracing diversity ensures an inclusive workforce. Employment equity is a key goal in creating a diverse workplace.


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