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F&b Operational Manager

4 months ago

Umhlanga, KwaZulu-Natal, South Africa HotelJobs Full time

HIGHLY SKILLED AND EXPERIENCED FOOD AND BEVERAGE OPERATIONAL MANAGER FOR THIS ICONIC VENUE


Responsible for ensuring the consistent delivery of exceptional guest experiences, while effectively forecasting, planning, and managing all F&B operations, staff, and finances.


Your primary objective will be to maximize sales and revenue by consistently meeting and exceeding customer expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency.


By implementing innovative strategies and maintaining high standards, you will play a pivotal role in driving the success of our F&B department and enhancing overall guest satisfaction.


Responsibilities:

  • Manage all F&B and daytoday operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Identify customers needs and respond proactively to all of their concerns
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel
  • Establish targets, KPI's, schedules, policies and procedures
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • Comply with all health and safety regulations
  • Report on management regarding sales results and productivity

Requirements and skills
-
Proven food and beverage operational management experience within a exclusive 5 + star establishement with intensive exposure to upmarket properties and a proven track record in leading a sucessfull department:

  • Working knowledge of various hospitality computer software programs and platforms
  • Ability to spot and resolve problems efficiently
  • Mastery in delegating multiple tasks
  • Communication and leadership skills
  • Up to date with food and beverages trends and best practices
  • Ability to manage personnel and meet financial targets
  • Guestoriented and serviceminded
- ** Culinary school diploma or degree in food service management or related field prefered but extensive experience needed in lieu of. Send updated CV with relavanr experience highlighted, recent contactable references, professional headshot and notice period.