Commercial Banking Services Manager

2 weeks ago


Worcester, Western Cape, South Africa Nedbank Full time

Commercial Banking Services Manager

  • Requisition Number Closing Date09 April 2024
    Location


Worcester
  • Job Family
  • Sales and Services


Career Stream
  • Client Service


Leadership Pipeline
  • Manage Self: Professional
  • FAIS Affected
    Job Purpose
  • To build and maintain strong relationships with our business clients through superior and hasslefree service in order to differentiate Nedbank as the banking partner of choice.

Responsibilities:

  • Consistently ensured work completed to plan; progress reviewed and corrective action taken.
  • Resource utilisation produced balanced output i.e. quality; cost; business expectations and compliance.
  • Complied with risk standards; monitored and corrective action taken.
  • Identified and resolved work obstacles and problems effectively and had contingency options to deliver required output.
  • Contributed to the crafting of polices; procedures; standards; processes; etc.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g Green Strategy).
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
  • Initiate sales process by identifying opportunities for additional product or service sales.
  • Facilitate sales process by defining bank's fulfilment requirements for the client and gathering required documents to conclude the deal.
  • Provide aftersales service to bank's business clients by responding to their queries and requests in an efficient and timely manner.
  • Make suggestions to improve customer satisfaction by identifying trends in customer queries and complaints and reporting these to the relevant stakeholders.
  • Manage business risk by adhering to security and compliance requirements and bank's policies and procedures and ensuring that relevant documents are in place.
  • Manage operational risk by following appropriate process.
  • Manage client expectations by clearly explaining process and timelines.
  • Build a trusting relationship with clients by responding to queries and requests promptly.
  • Maintain strong client relationships by proactively initiating interactions regularly.
  • Nurture collaborative relationship with internal partners by referring new potential business and facilitating endtoend process of products.
  • Develop a network of internal and external service providers by identifying individuals who can assist with meeting client's needs and interacting regularly with them.


Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


Preferred Qualification
  • Must have a Finance related degree or Diploma?


Minimum Experience Level
  • Must have 23 years Commercial banking services experience.
  • Must have 23 years' experience in a client facing retail banking environment?

Technical / Professional Knowledge

  • Cluster Specific Operational Knowledge
  • Relevant regulatory knowledge
  • Industry trends
  • Business terms and definitions
  • Communication Strategies
  • Relevant software and systems knowledge
  • Decisionmaking process
  • Banking knowledge
  • Governance, Risk and Controls
  • Banking procedures


Behavioural Competencies
  • Advancing Sales Discussions
  • Building Customer Loyalty
  • Work Standards
  • Collaborating
  • Communication
  • Managing Work
- **_Please contact the Nedbank Recruiting Team at _

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