Customer Service Representative
1 week ago
:Customer Service Representative based at the
Doves Worcester, Western Cape.
Starting Salary:
Market related
Key Performance Areas:
RECEPTIONIST DUTIES
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Directs visitors by maintaining employee and department directories; giving instructions.
- Maintains security by following procedures; monitoring logbook.
- Maintains telecommunication system by following manufacturer's instructions for office phone and console operation.
- Request Money for the Hub /Parking Doctors fees, consulate fees etc, compile Fno: of the HUB's to balance Cash requests.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Ensure that branches provide excellent funeral services by managing branch complaints and complements report.
FUNERAL ADMINISTRATION
- Receive First Call telephonically and transfer it to the Administration Controller.
- Assist walkin clients that requests a removal to complete an information sheet and refer the client to the Administration Controller
- Book funeral venues as requested by the Funeral Arranging Officer
- Book the Minister as requested by the Funeral arranging Officer
- Log onto the DovesNet system to check stock availability, book the item on the system.
- Invoicing on DovesNet to other undertakers /removals
- Book a gravesite or crematorium on request from the Funeral Arranger.
POLICY ADMINISTRATION
- Receive premiums and process according to company policy.
- Manage and control of cash receipt books and daily banking of cash.
- Investigation of incorrect policy numbers on suspense list
- Follow up with client on arrear policies.
- Accurate data capturing of policies on PolicyNet.
- Compile the Hub's policy Figures for Area Manager on a weekly basis
Minimum Requirements
- Grade 12/Matric Certificate
- Proficient in all MS Office packages
- Customer care Experience
- Financial services experience
Competencies required:
- Customer Orientation
- Problem solving
- Is Resilient and Driven to Achieve Results
- Take Initiative and Execute
- Take Responsibility and be Accountable
Job Type:
Permanent
Education:
- High School (matric) (required)
Experience:
- Customer service: 1 year (required)
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