Technician: General

2 weeks ago


Durban, KwaZulu-Natal, South Africa Mustek Full time

Purpose:

The General Technician:
UPS/POS/Notebook/PC/IMAGE-Panels will be responsible to test, diagnose and repair jobs assigned to them.

Responsibilities:

Technician Service

  • Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 3 per day.
  • Complete work within the turnaround time of less than two days.
  • Maintain work rate at above 95% of SLA.
  • Maintaining a rework rate of below 3%.
  • Follow the correct test and repair process for all international brands.
  • Accept jobs on the system after items has been booked in and allocated.
  • Follow up with clients awaiting feedback, quotes, and update notes on the system.
Update the client on the job progress

  • Return 100% of test stock to service stores within 2 days from receipt.
General

  • Documents actions by completing fault reports and quality forms.
  • Contributes to team effort by accomplishing related results as needed.
  • Provide customer support, either onsite, telephonically or the front desk.

Qualification and Experience:

  • Matric
  • CompTIA A+, N+ and S+ preferred
  • 2 years' experience as a Technician
  • Hands on technical experience
  • Diploma in Electrical / Electronic engineering (preferred)
  • Driver's licence

Skills and Experience:

  • Good knowledge of general administrative and internal processes
  • Knowledge of ICT industry
  • Knowledge of Windows 7, 8, 10Knowledge of Android
  • Problem solving sills (analytical)
  • Good communication skills (verbal and written)
  • Technical skills and problem analysis
  • Strong organizing and planning skills

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