Workshop and Technical Sales Support

2 weeks ago


Benoni, Gauteng, South Africa Objective Personnel Full time
Qualification

  • Matric

Requirements:

  • 5 Years experience as a Technical Sales Support Administration.
  • Experience in the technical aspects of the product or service and the customer's needs, helping to facilitate successful sales and customer satisfaction
  • Experience in managing the warranty procedures
  • Must have an understanding of schematics and part number references.
  • Must have a good understanding of volumetric weight and what parts would be airfreightable or not
  • Computer literate on MS Office. Experience on Pastel Evolution is preferred
  • Fully bilingual in English and Afrikaans
Duties

  • Pre-Sales support by identifying customer requirements and part numbers based on pictures, samples, schematics and/or serial numbers. This involves engaging with customers to understand their requirements.
  • Assisting the sales team in preparing and delivering quotations. This may include creating technical documentation, writing proposals, and gathering relevant technical information to support the sales process.
  • Addressing customer concerns, resolving technical issues, and ensuring customer satisfaction.
  • Taking ownership of and managing the warranty procedure.
  • Collaborating with internal teams such as the workshop, product development, marketing, procurement and the warehouse to relay customer feedback, gather product information, and contribute to product and service improvement.


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