Operations Manager

2 weeks ago

Johannesburg, Gauteng, South Africa SoluGrowth (Pty) Ltd. Full time

Solugrowth is in search for an Operations Manager to be accountable for the delivery of services that meet and exceed customer expectations through the effective management of people, process, and technology.

This role is withing an ICT client environment.

To lead the creation, implementation and maintenance of service standards, methodologies, and procedures, ensuring ongoing adherence and compliance.

To contribute to strategic direction for the planning, development and delivery of new services and products.


To be a trusted advisor and transform IT services by continually improving technology, service delivery, cost efficiency, and customer satisfaction.


RESPONSIBILITIES:

  • The delivery of highquality services to customers.
  • Design, implement, and enhance services delivered to customers.
  • Continuous service improvement through standardisation, optimisation, and automation.
  • Ensure that all services are delivered to agreed best practise guidelines.
  • Ensure that service levels are monitored and managed to achieve SLA targets.
  • Ensure that service delivery is aligned to the contracted scope of services.
  • Management of staff, other internal resources, and 3rd party providers.
  • Identify and communicate required resource demand and allocation for Services.
  • Compile and deliver all client reports and/or dashboards, as agreed with the client.
  • Act as the escalation point for the client and staff.
  • Ensure continuous communication, technical resolution, and feedback regarding escalations to customers and senior management.
  • Resolve and coordinate customer queries and complaints in a professional and timeous manner.
  • Build high performance teams and ensure that all resources are effectively utilised and optimised.
  • Coach and develop resources to grow to their fullest potential.
  • Implement the HC governance structures per the HC policies.
  • Ensure that all recurring and ad hoc billing is done accurately and timeously by discussing it with the associated Service Delivery Manager and Account Manager.
  • Ensure customer documentation is available, updated and secured. This includes SOPs, Runbooks etc.
  • Provide input into customer IT Strategy and IT Roadmap.
  • Identify Continual Service Improvement Strategies which can be developed and implemented.
  • Collaborate with internal experts and external partners to achieve the above.
  • Identify and officially communicate opportunities that could add value and/or generate additional revenue.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

  • BTech/Degree

Professional Qualifications:

  • ITIL Operations
  • MCSE or relevant technical equivalent qualification
  • Project Management Certification
  • TOGAF certification
  • ITIL Service Design
  • Certified Cloud Architect
  • Business Analyst
  • RHEL and SUSE Linux strong knowledge or certification
  • Virtualization (VMware, Hyper-V) strong knowledge
  • HCI strong knowledge of a Hyper Converged Infrastructure such as VxRail
  • Citrix strong knowledge about VDI
  • Monitoring Solutions good understanding of monitoring solutions
  • Strong knowledge of AD/ADFS, M365 & Exchange
  • SCCM and Patch Management

Experience:

  • More than 7 years as Service Delivery or Operations Manager for an enterprise environment.
  • Experience in service design and implementation.
  • Experience in developing and implementing service standards: service definitions, policies, and procedures, and technical.
  • Proven capability in leading the crafting of responses to address requirements (i.e. RFP's); Solution Writeups, Technical Response and calculation of effort and cost.
  • Experience as a senior technical resource, specialist, or architect.
  • Experience as a technical team lead.
  • Experience in the below:
  • Staff Management
  • Strategic planning
  • ITIL Operations
  • Financial management
  • Analytical Thinking
  • Presentation Skills
  • Problem Solving

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Logistics and Operations Management Full time

    We require an Operations Manager and Project Supervisor familiar with the general operations and management of a business. You will work with the senior management to assist with the coordination of company projects and manage staff. We will consider experience in various industries. If you have an excellent personality, you pay attention to detail and a...

  • Operations Executive

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ecoplanet Green Operations Gmbh Full time

    The CompanyGlobe 24-7 in partnership with a leading mining contractor are seeking an experienced Operations Executive to effectively lead the Company operations and production units. The RoleThe incumbent will be tasked with leading company operations and production units safely in pursuit of the highest return on investment through the effective...

  • Head of Middle Office Operations

    2 weeks ago

    Johannesburg, Gauteng, South Africa Investment Manager firm Full time

    Job Title: Head of Middle Office OperationsJob Overview:As the Head of Middle Office Operations at an Investment Manager firm, you will lead a critical function that serves as the linchpin between the front office Investment team, Institutional and Retail Client Services teams, System Development team, and the firm's outsourced Fund Administration. Your role...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tower Group Full time

    Operations Manager required for a Contract in Midrand. This role will be responsible for overseeing a wide range of crucial operational functions and will play a pivotal role in ensuring the smooth functioning of our platform while maintaining the highest standards of integrity, security, and customer satisfaction.Requirements:Bachelor's degree in Business...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Adcorp Holdings Full time

    SynopsisAre you ready to take on a pivotal role in shaping the future of a leading App? We're looking for an Operations Manager who thrives on challenges and is passionate about ensuring the smooth functioning of platforms. As the Operations Manager, you'll oversee crucial operational functions, maintaining the highest standards of integrity, security, and...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tower Group Full time

    Operations Manager required for a Contract in Midrand. This role will be responsible for overseeing a wide range of crucial operational functions and will play a pivotal role in ensuring the smooth functioning of our platform while maintaining the highest standards of integrity, security, and customer satisfaction. Requirements: Bachelor's degree in Business...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa RPO Recruitment Full time

    We are looking for a professional Operations Manager to coordinate and oversee our organization's operations. The Operations Manager's role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and...

  • Operation Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    We are seeking a highly skilled and motivated Operations Manager to join our fast-paced FMCG distribution centre. The ideal candidate will possess a strong background in industrial engineering and demonstrate a proven track record in managing operations and driving continuous improvement initiatives. This role is critical to ensuring efficient,...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa HR Genie Full time

    Our client is looking for a highly efficient and experienced Operations Manager to oversee the warehousing segment of their transportation business. The successful candidate will be responsible for managing warehouse operations and ensuring seamless coordination between warehousing and transportation services to optimize efficiency and customer...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa HR Xchange Full time

    This established and fast-growing Logistics service provider with branches across South Africa offers a supportive culture with great opportunities for growth and development.***As the Operations Manager, you will oversee the day-to-day operations. This will include management of the team and ensuring deliveries are made on time and within budget. You will...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Servest Careers Full time

    Job Context:SERVEST SECURITY, A DIVISION OF SERVEST HAS A VACANCY FOR A OPERATIONS MANAGER - GAUTENG CENTRAL REPORTING TO THE GENERAL MANAGER. MUST BE PSIRA GRADE A REGISTERED WITH A MINIMUM OF 3 TO 5 YEARS EXPERIENCE.Minimum Requirements: Grade 12 certificate with 3 to 5 years Management/ Operations experience in the Security Industry; Clear criminal record...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Reflex Solutions (Pty) Ltd Full time

    We are looking for an experienced Operations Manager to join our dynamic, faced paced team. The key purpose of the Operations Manager is to be the second in charge to the Chief Operating Officer and provide sound operational leadership in all aspects of our business. The Operations Manager will take direction and lead from the COO in relation to all...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Grease Traps SA Pty Ltd Full time

    Job descriptionJob Title: Senior Operations ManagerResponsibilities: Spearhead the strategic oversight and meticulous management of daytoday operations, ensuring unwavering adherence to company policies and standards. Formulate and execute comprehensive operational policies and procedures to optimize processes, fostering a culture of operational excellence....

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    We are looking for a talent Operations Manager for a fast-growing wifi company. They run a fleet of 2000 taxi's that offer free wifi to commuters.Job Purpose Maintain router network uptime of 95% Achieve monthly, quarterly and annual installation targets, as set by overarching strategy Management, training and resourcing of the operations dept. and its third...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Buffalo International Logistics Full time

    Experienced Warehouse Operations Manager who will be responsible for the operation's in the warehouse and management of staff. You will ensure a positive impact and high levels of customer satisfaction and profitability and manage staff and the overall operation of the warehouse, ensuring the safe and effective receipt, order, assembly storage and...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment SA Full time

    Randburg, Johannesburg, Gauteng - ManufacturingOperations Manager (JB2651)Cape Town, Western CapeR RDuration: PermanentApplication closing date: 31 January 2023Overview We are seeking a fulltime Operations Manager to join and lead our operations team based at the CTICC. You will be responsible for operational and resource planning, allocation and sourcing of...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Jobs2day Full time

    FINANCE AND BUSINESS MANAGEMENTManage the operational budget, with high focus on cost management.Authorise expenditure within authority levels.Assist with operational budget inputs (resources, material handling equipment, labour, consumables, etc.)Participate in the Monthly billing and sign off on invoicing.Management of any insurance claims.Human Resources...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa IntelliStaff Full time

    Area/ Location: Kempton Park Role Requirements; (Not Limited to) Job Summary: We are seeking a highly skilled Operations Manager to oversee the logistics operations of our clients company, with a specialized focus on chemical transportation. The ideal candidate will possess a comprehensive understanding of chemical handling, storage, and transportation...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo effectively manage and oversee all operational aspects in the achievement of the business objectivesHello future Operations ManagerFirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand's business values. We recruit...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    We are looking for a talent Operations Manager for a fast-growing wifi company. They run a fleet of 2000 taxi's that offer free wifi to commuters.Job Purpose Maintain router network uptime of 95% Achieve monthly, quarterly and annual installation targets, as set by overarching strategy Management, training and resourcing of the operations dept. and its third...