Inventory and Risk Manager

2 weeks ago

Centurion, Gauteng, South Africa Eskort Full time
A new and exciting opportunity opened up for an Inventory and Risk Manager to join our Sales Team in Gauteng.

The purpose of the job for the ideal candidate will be
  • To play a crucial role in managing and optimising overall Company stock inventory processes and planning for all manufacturing units.
  • To take full responsibility for reducing overall stock retuns in the retail operations network, to 2%.
  • Overseeing the efficient handling of product returns, ensuring customer satisfaction, implementing strategies to minimise returns, constant engagement with the internal sales team and other departments within the Company.
QUALIFICATIONS:
  • Bachelor's degree in business administration, supply chain management, or a related field (preferred)
EXPERIENCE:
  • 4-6 years proven experience in a similar role, preferably in a manufacturing or retail environment.
SKILLS:
  • Excellent organisational and communication skills.
  • Attention to detail.
  • Collaborate effectively internally and with cross-functional teams.
  • Ability to work independantly and collaboratively in a fast-paced environment.
KNOWLEDGE:
  • Strong understanding of returns management processes and best practices.
  • Strong understanding of inventory managemnet proecesses.
KEY PERFORMANCE AREAS:

1. Returns Process Management
  • Develop and implement efficient processes for analysing, controlling and reporting on all returns/waste nationally.
  • Ensure close collaboration with The SRC Luminate team and Clover/Vector to implement strategies to control waste and returns by region and store.
  • Coordinate with various departments, including customer service, sales agents, and quality control to streamline the returns processes and resolve issues promptly.
  • Maintain accurate records of returned items, reasons for return, and strategies by region and banner.
  • Conduct thorough inspections of returned products to determine their condition and identify any defects or damages in collaboration with Clover and Vector.
  • Develop and implement a returns management process in collaboration with Clover/Vector and SRC/Luminate to ensure sign off on store returns.
  • Collaborate with the quality control team and Clover/Vector sales team to assess the root causes of returns and implement corrective actions to prevent the recurrence.
2. Stock Optimisasion
  • Develop a robust plan to optimize the correct stock holding in all direct and indirect Distribution Centres nationally.
  • Manage weekly forecasting with relevant parties.
  • Manage and resolve all near dated stock items with the sales teams.
3. Customer Communication and Resolution
  • Serve as the primary point of contact of authorising returned products, determine their condition, and identify any defects or damages.
  • Communicate return policies and procedures clearly and effectively to consumers, helping and guiding them as needed.
  • Set up weekly communication sessions to discuss and manage all returns/waste related problems and implement fixes.
  • Work closely woth customer service representatives to address customer concerns and facilitate the resolution of return-related issues in a timely manner.
4. Data Analysis and Reporting
  • Analyse return trends and patterns to identify areas for implementation and opportunities to reduce return rates.
  • Optimize all SKU stock levels in all customer outlets and Distribution Centres.
  • Generate regular reports on return metrics, including return rates, reasons for return and disposition outcomes.
  • Use data-driven insights to recommend strategies for minimising returns and improving overall customer satisfaction.
5. Supplier and Vendor Management
  • Implement strategies to minimise waste/returns with all vendors and track progress daily.
  • Collaborate with customers and vendors to address product quality issues and facilitate the return of defective or non-conforming items.
  • Negotiate return agreements and terms with suppliers to ensure favourable outcomes for the Company.
  • Monitor supplier performance and adherence to return KPIs, taking corrective action as necessary.

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