Service Manager

2 weeks ago


Pretoria, Gauteng, South Africa ASIE Personnel Full time

Service Manager


This role will include being Service Manager for Africa and South Africa, management of the entire service function within the company and overseeing the Service Department.

You will also assist with Strategic and budget planning as well as overseeing and directly managing key accounts.

The Service Manager will be an integral member of the Executive Committee which consists of the Directors and Heads of Department; meeting on a weekly basis to discuss major corporate objectives.

The Executive Committee is responsible for the direction and day-to-day operation of the business and are required to set the business standards and lead by example.


Key responsibilities include, but are not limited to:

Strategic Business Planning:

  • Development and execution of the Service Business Plan.
  • Setting yearly sales budgets for the service department.

Management:

Day to day management of the Service Department:

  • Recruitment, on-boarding, and training of new staff.
  • Ensuring a positive working environment and culture.
  • Analyse service data to identify trends, assess performance and make datadriven decisions.
  • Performance managing members of the Service teams including yearly performance reviews.
  • Implementing systems and processes to ensure efficient work practices.

Customer relationship management:

  • Build and maintain strong customer relationships, ensuring customer satisfaction, resolving issues.

Sales:

Management of the entire sales and service function within the company:

  • Authorizations, discounts, and our T&Cs
  • Manage commercial negotiations, including sales contracts, hire agreements.
  • Establish and maintain strong relationships.

Financials:

  • Expenditure control for Service Departments.

Skills and Requirements:

  • 57 Years Service Management experience within the mining/manufacturing industry.
  • Bachelor's degree in a relevant field would be an advantage (e.g., bachelor's degree in business administration / management).
  • Budgeting and financial management skills
  • Project and Contract Management understanding.
  • Proven ability in achieving sales budgets.
  • Industry experience in mining and/or manufacturing industry.
  • Knowledge of Industry specific regulations and standards.

Salary:
R65, R67,000.00 per month

Application Question(s):

  • Do you have a Bachelor Degree?
  • How many years' Service Management Experience do you have?
  • How many years' mining / manufacturing experience do you have?


  • Pretoria, Gauteng, South Africa Bfv Service Gmbh Full time

    Restaurant Management position available with new quick service Restaurant in Wierdapark Centurion. Position suitable for an ambitious candidate with good customer relations skills. Looking for someone with experience in front and back of house management. 2+ Years Restaurant management experience in a fast-food environment preferred. Strong staff management...


  • Pretoria, Gauteng, South Africa Church World Service Full time

    Position Title: General Services OfficerReports To: Administration SupervisorDivision: Immigration & Refugee Program+ (IRP+)Department: AdministrationJob Location: Pretoria, South AfricaGrade Level: Grade 5, Officer, NationalIntroduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe...


  • Pretoria, Gauteng, South Africa Church World Service Full time

    Position Title: Compliance ManagerReports To: Country RepresentativeDivision: Immigration & Refugee Program+ (IRP+)Department: ComplianceJob Location: Pretoria, South AfricaGrade Level: Grade 8, Manager NationalIntroduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and...

  • Service Manager

    2 weeks ago


    Pretoria, Gauteng, South Africa First Degree Recruitment Full time

    Vacancy available for a Service Manager with a Vehicle dealership in Rustenburg._ The duties of the position include_: Manage all aspects of the Service and Parts Department, management of the sales, staff and finances in both departments; Create marketing strategies; Manage service and parts department profitably through financial controls ; Establish...

  • Service Manager

    2 weeks ago


    Pretoria, Gauteng, South Africa The Personnel Corporation Full time

    Pretoria, South Africa | Posted on 12/03/2024 The Personnel Corporation is a HR Consultancy situated in Cape Town, South Africa that provides end-to-end easy to implement people solutions to small and medium-sized businesses, right through to large multinational enterprises, nationwide. Job Description Our client, a multinational insurance company, is in...

  • Service Manager

    2 weeks ago


    Pretoria, Gauteng, South Africa Pink Elephant Full time

    Main Responsibilities: Timeous compiling and distribution of reports for client engagement Ensuring that the incident management process is adhered to by technicians. The ability to efficiently monitor Service Level Agreements from all stakeholders. The ability to maintain customer relationships and ensuring repeat customers by upselling products and...

  • Service Manager

    2 weeks ago


    Pretoria, Gauteng, South Africa Gap Consulting Full time

    Job Title: Service Manager in the Automotive IndustryWelcome to our team! We are looking for a Service Manager with the following qualifications:5 years' experience in a Service Manager role within the Automotive IndustryMulti Franchise experience will be an advantageMust have a stable track recordMust have a valid driver's licenseMust be able to provide...

  • Service Manager

    2 weeks ago


    Pretoria, Gauteng, South Africa GAP Consulting Full time

    Gauteng, Pretoria East Motor Retail Service Dept R R R R40 000 Job ref: GP021638/JO Vacancy type: PermanentSHIFTINTOHIGHCAREER to a well-established and highly successful Dealer that requires the services of an experienced Dealership Service ManagerMinimum Requirements: Must have a minimum of 5 years' recent experience as a Dealership Service Manager within...


  • Pretoria, Gauteng, South Africa Discovery Limited Full time

    Select how often (in days) to receive an alert: Service Manager- Client Service Business Unit: Discovery Bank Function: Client Service Date: 29 May 2024 About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose,...


  • Pretoria, Gauteng, South Africa South African Reserve Bank Full time

    The main purpose of this position is to manage and lead the Information Technology (IT) Service Management function to ensure the adoption of IT service management practices in alignment with departmental objectives.Detailed DescriptionManage the development, successful implementation, continual improvement, and maturation of IT service management practices...


  • Pretoria, Gauteng, South Africa Bfv Service Gmbh Full time

    Manage Digital Channels: Social media management.Establish social media pages on identified channels once agreed upon.Manage sales campaigns across social media platforms, ensuring that the results achieve the targets set.Investigate and recommend new approaches and channels.Manage content creation and publishing across platforms and for multiple...


  • Pretoria, Gauteng, South Africa Service Solutions Full time

    Logistics Sales Representative PretoriaNational Market leader in Truck rental and logistics is seeking to employ an external Sales Representative at their Pretoria Branch Main focus will be new business development and Cold calling, retain and grow existing business.Achieve Sales Targets. Structured weekly call planner and call reporting detailing progress...

  • Service Manager

    2 weeks ago


    Pretoria, Gauteng, South Africa Truckworx Full time

    This is a hands-on position involved in business decision making, strategic planning and sales growth of the Service Department. This is a fast paced environment with high expectations where you are rewarded for doing exceptional work.This position is responsible for the performance and management of all Service activities including:Ensures departmental...

  • Packhouse Controller

    2 weeks ago


    Pretoria, Gauteng, South Africa Farm Manager SA Full time

    Pretoria Area - Gauteng: Our client is looking for a Packhouse Controller to join the team.MINIMUM REQUIREMENTS Matric Speak Afr. and Eng. fluently. Occupational Health and Safety Management skillsKEY PERFORMANCE AREAS Efficiencies of the Processes/operations Quality on employees' work (Ensuring employees doing their work correctly) Packhouse Labour...

  • Sa - Property Officer

    2 weeks ago


    Pretoria, Gauteng, South Africa Church World Service Full time

    Position Title: Property OfficerReports To: Property SupervisorDivision: Immigration & Refugee Program+ (IRP+)Department: Administration, PropertyJob Location: Pretoria, South AfricaGrade Level: Grade 5, Officer, NationalIntroduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through...

  • Ict Service Manager

    2 weeks ago


    Pretoria, Gauteng, South Africa Companies & Intellectual Property Commission Full time

    ADVERTISEMENTICT Service ManagerJob Grade: P7Ref No: S200001Remuneration:R Total Cost to Company p/a**Job Purpose:Proactive Management of the ICT service calls and act as a link between ICT and business.Key performance areas: Manage desktop support services Manage desktop support services staff, technology, projects, and changes Manage the provision of...


  • Pretoria, Gauteng, South Africa Snatch Full time

    We're seeking an Operations and Service Managerinterested in joining an industry leading company in the solar industry. The company is heavily involved in the Commercial; Industrial; and Residential sector. The role will be based inNorthern Suburbs, Gauteng.The role has a national footprint, and would require travel. You will report into the COO. Experience...


  • Pretoria, Gauteng, South Africa Snatch Full time

    We're seeking an Operations and Service Managerinterested in joining an industry leading company in the solar industry. The company is heavily involved in the Commercial; Industrial; and Residential sector. The role will be based inNorthern Suburbs, Gauteng.The role has a national footprint, and would require travel. You will report into the COO. Experience...


  • Pretoria, Gauteng, South Africa University of Pretoria Full time

    RESPONSIBILITIES: Change management: Coordinate the Change, Service Asset and Configuration, and Service Level processes, ensuring high levels of performance, accurate reporting, and establishing service improvement activities when required; Plan, coordinate and document all changes within the change management process; Participate and chair the Change...


  • Pretoria, Gauteng, South Africa SABS Full time

    Job Advert Summary:About SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the...