Sales Team Leader

2 weeks ago


Durban, KwaZulu-Natal, South Africa INVESTOR'S GROUP Full time

A very exciting position has arisen for an
Insurance Team Leader will be responsible to assist in providing quality and efficient service to our Clients through leading, managing, developing and motivating a team of Agents.


RESPONSIBILITIES:

  • Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are met
  • Provide appropriate direction and dispute resolution for workplace problems
  • Maintain service levels, key performance indicators and performance management
  • Communicate & report accurate performance metrics to the respective department manager
  • Always promote 'Best Practice'
  • Undertake required administration
  • Monitoring of Agents through call listening and verifying of valid transfers.
  • Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards
  • Respond appropriately to discipline issues and maintain behaviour.
  • Create and maintain a highquality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity

REQUIREMENTS:

  • Grade 1
  • Must have short term insurance experience, specifically Motor Insurance.
  • Attention to detail
  • Excellent interpersonal skills
-
Expert knowledge of the Insurance industry within a call centre environment

Remuneration :
R8000 basic plus excellent comms based on your sales team's


Job Types:
Full-time, Permanent

Salary:
Up to R8,000.00 per month
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