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Operational Support Specialist

3 months ago

South Africa A Triple A Recruitment Full time
Western Cape
Operational Support Specialist (IT)
1000
Operational Support Specialist (IT)

Location:
Western Cape

Our client in the IT industry is looking for an Operational Support Specialist.
Key responsibilities

  • Analyze and examine current systems, the effectiveness of systems and assist management with information regarding the feasibility of systems
  • Talking to users and gathering of requirements
  • Producing specifications for new or modified systems
  • Support clients in administer defects and incidents within the system production environment.
  • Implementations of new systems.
  • Follow up on testing defects
  • Support to other business areas and external teams
  • Preparing user manuals, prepare functional descriptions and update existing documents
  • Will be required to interact with different companies.
  • Liase with clients and handle queries
Requirements

  • Valid Driver's License with own transport
  • Certificate / Diploma in Business Analyst
  • IT or Software experience
  • Working experience in a Bank Collections (e.g. Debit orders)
  • Working experience with Payrolls Collections
  • Analytical thinking
  • Willing to learn from other team members and value feedback
  • Ability to handle multiple assignments
  • Thorough understanding of the Bank Collections process
  • Must understand and speak English fluently
  • Attention to detail
  • Ability to meet deadlines and handle priority changes as circumstances dictate
  • Strong problem-solving skills
  • Able to work independently
  • Must be available immediately
  • Must be willing to work on pre-determined Saturdays
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