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Team Leader, Merchants Administration
2 weeks ago
Business Segment:
Business & Commercial Banking
Location:
ZA, GP, Johannesburg, Baker Street 33
To plan, direct and co-ordinate the activities of a team of administrators (inbound and outbound) who are responsible for effectively resolving all merchant (any automotive service providers) queries and complaints (except fleet card declines).To ensure that queries and complaints received from Innovation Group (IG) are resolved in accordance with the RT46 agreement.
Qualifications Minimum Qualifications Type of Qualification:
Secondary/High school/A levels/Matric3-4 years experience/ previousexperience within a call centre environment to understand customer requirements as well as the operational / administrative processes within a call centre (e.g., scheduling staff rosters; managing people; knowledge of Fleet policies and procedures; understanding merchant products, processes and systems).
Additional Information Adopting Practical ApproachesDirecting PeopleDocumenting FactsExamining InformationFollowing ProceduresMaking DecisionsTaking ActionTeam WorkingUpholding Standards#J-18808-Ljbffr
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