Global Head Of Network And Voice

2 weeks ago

Cape Town, Western Cape, South Africa Collinson Full time
Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies.
Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem.

The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years' experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP.Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.


Key clients include:

Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.


Purpose of the role:

The role of the Global Head of Network and Voice is to lead team of network and voice technical professionals across the globe, delivering a global internal network with accountability for all WAN, LAN, with infrastructure to our internal clients and end users, and providing voice technology platforms to our internal and external clients.

Delivering on our strategy of network simplification removal of MPLS technologies, the role will drive the completion of this programme and ensure compliant operation and implement and ensuring operational excellence.


Roles and responsibilities:

  • Delivery of global operations network services and voice platforms, servicing all Collinson offices and customer contact centre voice platforms
  • Lead transformation of our global network and voice platforms
  • Ownership of SLA management, operational reporting and service reviews to senior internal and external stakeholders
  • Accountability for the security and resiliency of our global network
  • Work with key internal customers to create and deliver internal product roadmaps utilising and driving the most out of existing technologies, highlighting and providing future
  • Provide operational monitoring, KPI and incident management of our internal and customers Infrastructure
  • Lead guidance and direction in implementing next generation monitoring and alerting tools to deliver improved operational efficiencies, response times and automation
  • Implement resiliency measures to improve our global network
  • Provide management of third party support providers Skills and requirements:
  • Extensive experience of network design, strategy and delivery
  • 15+ years working managing network and voice operations
  • Experience of managing large global teams and third party managed service providers
  • Experience with client engagements, contractual, commercial and process and service design work, including good understanding of client and project financial management.
  • Strong transformational experience, with a bias to service improvement, digital acceleration, process re-design and optimisation and cost savings.
  • Network architecture
  • Build/design operational experience of meraki, aruba, cisco networking, juniper, fortigate as a minimum
  • Ability to show initiative and to work independently
  • Ability to thrive in a fast moving and changing environment
  • AWS Connect, Avaya, Freshdesk, MS Teams telephony
  • Proactive management style.
  • Experience in network and organisation design Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.


Our company values are:
Act smarter, Do the right thing, One team and Be insight led.

These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).If you need any extra support throughout the interview process, then please email us at
We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices.

Our Beacons will be your point of contact if you or someone you know needs support.

  • Global Voice Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Collinson Full time

    Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.Collinson is the operator of...

  • Voice Over Actors for Simulations

    2 weeks ago

    Cape Town, Western Cape, South Africa Construct Full time

    Voice Over Actors for Simulations _(French / German / Spanish / Portuguese_- Speaking)_Contract Type: Freelancer and Fixed-TermJob summary:We are seeking Voice Over Actors for simulations to join our team You will be responsible for delivering simulations to students via a mixed-reality experience. Using technology including head tracking equipment,...

  • Voice Stress Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Main purpose of the position:To do integrity voice stress and polygraph tests as requested and instructed by management.Key Performance Areas: To perform voice stress and polygraph tests on FSG personnel, contractors and client personnel as and when instructed. Schedule all contractual weekly monthly, quarterly etc. tests as dictated by Operations Management...

  • Voice of Customer Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Ten Group Full time

    As a Voice of Customer Analyst, you will lead on / play critical role in gathering and recording insights and data to support journey analysis, service improvement plans and service quality reports as part of the broader EMEA region.Your role involves being able to present findings in an organized manner, both written and verbally and be able to support the...

  • Voice of Customer Service Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Ten Group Full time

    As a Voice of Voice of Customer Service Analyst, you will lead on / play critical role in gathering and recording insights and data to support journey analysis, service improvement plans and service quality reports as part of the broader EMEA region.Your role involves being able to present findings in an organized manner, both written and verbally and be...

  • Head of Content

    2 weeks ago

    Cape Town, Western Cape, South Africa Apex Group Full time

    Head of ContentLocation: Cape Town, South AfricaDate Posted: Jun 2, 2023DescriptionHead of ContentWe're looking for a passionate storyteller with exceptional communication skills to lead content production for the global group.The Head of Content ensures that the Group's narrative, tone of voice and key messages permeate all content produced globally and...

  • Voice of Customer Manager, Emea

    2 weeks ago

    Cape Town, Western Cape, South Africa Ten Group Full time

    As Voice of Customer Manager, you will lead on / play critical role in gathering and recording insights and data to support journey analysis, service improvement plans and service quality reports as part of the broader EMEA region.Your role involves being able to present findings in an organized manner, both written and verbally and be able to support the...

  • Group: Global Head of Product Development and It

    2 weeks ago

    Cape Town, Western Cape, South Africa 12 Yards Recruitment Full time

    OverviewThe client is a software company head quartered in Berlin, Germany. The company operates in multiple territories, some of which include Honduras, Germany, Netherlands, USA and South Africa. They have grown significantly through organic growth and the company's "buy and build" strategies.They are expanding their presence in South Africa, with the aim...

  • Voice Stress and Polygraph Analyst- Cape Town

    2 weeks ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    The Human Resources department seeks to employ a Voice Stress and Polygraph Analyst that will mainly operate in the Cape Town area. The person will be reporting to the Human Resource Manager.Main purpose of the position:To do integrity voice stress and polygraph tests as requested and instructed by management.Key Performance Areas: To conduct periodic and...

  • Network Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Pixelfaerie Business Services (Pty) Ltd Full time

    PixelFaerie is a leading global provider of info-graphics for business presentations. As a top-5 industry leader, we leverage state of the art technologies to stay ahead of our competition. We therefore invest heavily in our IT Infrastructure and our invaluable staff.To build our technical support team in Cape Town, we are looking for a highly motivated and...

  • Assistant Manager Training- Voice and Communications

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionMain purpose:The purpose of the Voice and Communications Trainer is to deliver on the required training needs identified for the assigned operational business units. Drive the communications needs analysis for Floor Support Teams for on-time and quality delivery Manage Trainee competency and quality Conduct TNI & TNA to program the modules as...

  • Senior Adviser Global Council

    2 weeks ago

    Cape Town, Western Cape, South Africa Zeitz Museum of Contemporary Art Africa Full time

    Job Title: Senior Advisor Global CouncilJob SummaryThe Senior Advisor Global Council will provide strategic guidance and support to the Global Council in various areas, including policy development, research, stakeholder engagement, and advocacy. The Senior Advisor Global Council will collaborate with internal and external partners to influence...

  • Network Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Our client in the BPO Call Centre is urgently looking for a Network Manger: This is a SME (Subject Matter Expert) role that ensures a seamless IT Network Management , helping business growth and creating value for business and their clients through IT intervention. Basic Requirements:10+ years of experience in Networking and Network security technologies...

  • Network Engineer L1

    2 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    FunctieomschrijvingNetwork Engineer L1LOCATION : Cape Town, South AfricaTYPE : TemporaryDo you want to join a company that values your opinion? Do you want to work on the same project for years, becoming more and more involved in the process? Do you enjoy working with people from all over the world? Check out this Senior Network Engineer L1 roleAs a Network...

  • Head of HR

    2 weeks ago

    Cape Town, Western Cape, South Africa OLX Full time

    WELCOME TO OLXAt OLX, we shape the future of trade to unlock the hidden value in everything.We help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more, all via our network of trading platforms. Our 10,000 colleagues help to serve 300 million people around the world every month, through 20 well-loved local brands...

  • IT Network Infrastructure Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Scatec Full time

    Overview:Want to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Since the establishment in 2007, Scatec has acquired extensive knowledge and experience in developing, building and operating solar, wind and hydro power plants and storage solutions. Driven by our company values and competent global...

  • Head of Talent Acquisition

    2 weeks ago

    Cape Town, Western Cape, South Africa Initiate international Full time

    An international super-fast growing tech company and we are revolutionising hoteliers around the globe has an exciting new career opportunity for a Head of Talent Acquisition to join their team in Cape Town. They need you to help them become the most adopted hotel management system in the world by ensuring that they double their headcount year on year by...

  • Global Lateral and Firm Growth Conflicts Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Dentons Full time

    Dentons is currently recruiting for a Global Lateral and Firm Growth Conflicts Manager who will be responsible for leading, managing and implementing the Firm's Lateral and Firm Growth Conflict clearance process. This will involve assisting with the review, identification and resolution of potential conflicts issues with respect to clients, matters, new...

  • Group Head: Copy: Global Ad Agency

    2 weeks ago

    Cape Town, Western Cape, South Africa Viv Gordon Placements Full time

    We have a wonderful opportunity for a heavyweight wordsmith A highly creative integrated agency is on the hunt for a highly experienced, Copy-based Group Head at their Cape Town office. In this amazing role, you will work on multiple brands alongside a team of award-winning creatives. You will have the skills required to create memorable work. The position...

  • Head of Global Tax

    2 weeks ago

    Cape Town, Western Cape, South Africa South Pole Full time

    South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions, we inspire and enable our customers to create...