Service Advisor

2 weeks ago

Pretoria, Gauteng, South Africa Max Recruitment Full time

Location:
Pretoria

Employment Type:
Temp position

Minimum Requirements:

  • Grade 1
  • Minimum two[2] years' Toyota Service Advisor Experience
  • Excellent references
  • Driver's License
  • No Criminal Record
  • Excellent Communication skills

Job Responsibilities:

  • Create outstanding confidence in the service offered by our dealership by ensuring a professional performance and exceptional commitment to customer care
  • Ensure the highest standard of courtesy and integrity when interacting with customer and members of the public
  • Receive customer enquiries by telephone and in person and successfully convert these into firm bookings
  • Maximize service sales and profitability by selling core, value added and incremental products
  • Facilitate the efficient operation of the workshop through the avoidance of nonrevenue or diversionary activities idle time and poor technician/operative utilization
  • Ensure customers awareness of all products and services available by professional presentation and demonstration.
  • Professionally sell additional products, services and repair work as appropriate to customers' needs
  • Advice customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
  • Advise on predicted completion times and collection arrangements.
  • Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services
  • Document all warranty work as per manufacturer's requirements and dealership policy.
  • Update customer and vehicle history files to ensure total accuracy
  • Ensure all cash sales are charged and money collected on completion of work. In the event of cash not being collected, liaise with Service/Aftersales Manager to obtain authority to release vehicles.
  • Any other duties as and when required by senior company managers that are reasonably within the capability of the person and are aimed at achieving the company's objectives and goals
  • Responsible for checking, verifying and processing car warranty forms and handle the receiving and shipping of automotive parts and contact customers to ensure satisfaction

Job Type:
Temporary

Contract length: 3 months

Education:

  • High School (matric) (required)

Experience:

  • Toyota service advisor: 2 years (required)

License/Certification:

  • Code 8 (required)

Ability to Relocate:

  • Pretoria, Gauteng: Relocate before starting work (required)
Application Deadline: 2024/03/09

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