Commercial & Residential Debt Collector

2 weeks ago


East London, Eastern Cape, South Africa Trafalgar Property Management (Pty) Ltd Full time

Minimum Requirements:

  • Matric
  • Microsoft Office knowledge
  • At least two years' experience as a debt collector
  • Effective communication written and verbal
  • Effective telephone and organisation skills

Responsibilities Include:

  • Collection of outstanding rentals
  • Sending of SMS's as defined in the current Debt Collectors procedure
  • Making contact with each arrear unit each month in line with the national strategy and procedure
  • Sending letters electronically/post on required days
  • Meeting with tenants
  • Daily communication with landlords regarding arrears
  • Handing over accounts to Attorneys in line with a signed handover resolution/ owner instructions as required.
  • Reconciliation of accounts
  • Daily reviewing the unallocated list to identify payments and process for allocation
  • Addressing client queries
  • Preparation of journals for raising/reversing DCA fees/rentals
  • Debt collection recoveries
  • Addressing Unibrowse exception reports
  • Ensuring weekly/monthly targets are met as set by Management in line with national policies and guidelines
  • Weekly DC meeting with Divisional Manager
  • Acknowledgement of notice and confirmation letter sent to the tenant
Valid driver's license & own vehicle is a requirement as you would need to go see clients for arrears

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