Commercial & Residential Debt Collector
2 weeks ago
Minimum Requirements:
- Matric
- Microsoft Office knowledge
- At least two years' experience as a debt collector
- Effective communication written and verbal
- Effective telephone and organisation skills
Responsibilities Include:
- Collection of outstanding rentals
- Sending of SMS's as defined in the current Debt Collectors procedure
- Making contact with each arrear unit each month in line with the national strategy and procedure
- Sending letters electronically/post on required days
- Meeting with tenants
- Daily communication with landlords regarding arrears
- Handing over accounts to Attorneys in line with a signed handover resolution/ owner instructions as required.
- Reconciliation of accounts
- Daily reviewing the unallocated list to identify payments and process for allocation
- Addressing client queries
- Preparation of journals for raising/reversing DCA fees/rentals
- Debt collection recoveries
- Addressing Unibrowse exception reports
- Ensuring weekly/monthly targets are met as set by Management in line with national policies and guidelines
- Weekly DC meeting with Divisional Manager
- Acknowledgement of notice and confirmation letter sent to the tenant
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