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Director of Operations
1 week ago
Overall responsibility for all site operations for Sodexo Southern Africa.
KPI's include operational performance, profit and loss, retention, debt collection, customer and client satisfaction, HSEQ, contractual and policy and procedure compliance.
Responsibilities are but not limited to:
- Lead and manage the operations team
- Implement company strategy
- Make decisions for operational activities and set strategic goals.
- Plan and monitor the daytoday running of business to ensure smooth progress and growth.
- Collaborate with support service departments
- Manage procurement processes and coordinate material and resources allocation.
- Review financial information and adjust operational budgets to drive profitability.
- Manage relationships/agreements with external partners/vendors.
- Evaluate overall performance by gathering, analysing, and interpreting data and metrics.
- Ensure that the company runs with legality and conformity to established regulations.
- Collaborate with Business Development and marketing/ foodservices to drive growth
- EXCOM
- 10 Years Proven experience as Director of Operations or equivalent position. (foodservices, cleaning services and facilities management)
- Excellent organisational and leadership abilities
- Outstanding communication and leadership skills
- Knowledge of industry's legal rules and guidelines
- In depth knowledge of diverse business functions and principles (e.g., supply chain, finance, customer service etc.)
- Knowledge and experience of data analysis and performance/operations metricsProven Customer Service and Food Expertise
Related academic qualification
- Bachelor degree or similar
Ability to commute/relocate:
- South African National Tuberculosis Settlement,
Eastern Cape:
Reliably commute or planning to relocate before starting work (required)
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