Group Manager

3 weeks ago

Cape Town, Western Cape, South Africa WNS Global Services Full time
Company Description

WNS (Holdings) Limited (

NYSE:
WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.


Job Description:

Key responsibilities will include:
Facilitation

  • Ensure thorough preparation for all facilitation activities:
  • Facilitate accredited and non-accredited programmes including completion and remediation of formative assessment activities
  • Coach, guide and support learners including structure and quality of portfolios of evidence
  • Complete accurate and detailed administration including attendance registers, annual training reports, learner feedback forms, facilitator reports
Assessment and Moderation

  • Conduct outcomes based assessment in compliance with the QMS and SETA requirements:o
  • Evaluate summative assessments using the VACS assessment principles
  • Provide written and/or verbal feedback to the learners
  • Remediate assessments
  • Conduct moderation of outcomes based assessments in compliance with the QMS and SETA regulations
  • Complete accurate and detailed administration including assessment feedback documents, assessor and moderator reports, portfolio tracking templates, learner results trackers
Learning Impact Measurement

  • Measure the impact of learning interventions:
  • Complete, collect and capture learner feedback forms after facilitation
  • Facilitate completion and capture Voice of the Learner feedback with learners four weeks after training per group respectively
  • Compile and communicate ROI reports. Compile client reports
Instructional Design

  • Update existing learning material
  • Quality assure existing content
  • Ensure content is fit for purpose and manageable
  • Contextualise case studies and activities to ensure relevance
  • Ensure the assessment tools are valid and appropriate
Project Management

  • Plan and manage implementation of allocated projects within budget, time and resource parameters
  • Maintain professional communication and relationships with clients, service providers and learners
  • Identify, mitigate and escalate risks
  • Ensure compliance with QMS, SETA regulations and applicable legislative requirements at all times
  • Complete accurate and detailed administration including updated project plans, risk logs
Evaluate formative assessments to determine learner progress and identify gaps during facilitation process

Conduct assessments

Give feedback and remediate assessments

Compile facilitator, assessor and moderator reports

Evaluate the effectiveness of learning interventions and make recommendations for improvement

Report on insights and value add of learning interventions

Design and develop learning materials and assessment tools aligned to learning outcomes

Quality assure developed learning materials

Qualifications:

Qualifications:

  • Matric/Grade 12 Certificate
  • Relevant NQF 6 Qualification
  • Facilitate learning using a variety of given methodologies
  • Conduct Outcomes Based Assessment
  • Conduct Moderation of Outcomes Based Assessment
  • Services SETA constituent registration as Assessor and Moderator
Additional information

Experience, knowledge, skills and attributes required:

  • Minimum 5 years' experience as a facilitator, with 3 years' experience facilitating accredited learning programmes (in person and virtual facilitation)
  • Minimum 2 years conducting assessment of accredited learning programmes.
  • Computer literacy (MS Office) at an intermediate to advanced level
  • Advanced proficiency in delivering high impact facilitation
  • High proficiency in verbal and written English
  • Strong communication and interpersonal skills
  • Exceptional planning, organising and time management skills
  • High attention to detail and accuracy
  • Advanced proficiency in conducting and moderating outcomes based assessments (preferable)
  • The ability to adapt facilitation style to accommodate various l

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