Commercial Underwriter

2 weeks ago

Johannesburg, Gauteng, South Africa Ayize Recruitment Full time

COMMERCIAL UNDERWRITING

CAREER OPPORTUNITY
An exciting opportunity is available for a Commercial Underwriter in Centurion

Duties and Responsibilities (may include but not limited to):

Effectively maintaining underwriting standards and providing quality client and broker service

  • Monitor team performance and activities
  • Stimulate positive team performance
  • Manage own and work of team members
  • Effective capacity planning to ensure the business processing is not disrupted
  • Regular feedback to team members
  • Achieve agreed targets
  • Liaison with Brokers/Insurers on all queries to resolution
  • Managing complaints and escalations
  • Statistical reporting on quotations, new business, renewals, movement.
  • Analyse processes and identify need for risk reduction or efficiency opportunities
  • Ensure adherence to processes and procedures. Identify need to create or amend existing processes and procedures.
  • Coordinate team meetings
  • Ensure continual communication between management and the team
  • Ensuring compliance and legislative issues are adhered to.
  • Incident and system management / development
  • Product development and alignment

Service delivery to ensure customer satisfaction

  • Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
  • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
  • Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
  • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Maintain effective people practices

  • Align own behaviour with the organization culture and values.
  • Share and transfer product, process and systems knowledge to colleagues.
  • Collaborate and work with the Underwriting team to ensure required service levels are delivered.

Continuous improvement to ensure effective service

  • Ensure adherence to organizational policies, practices and procedures.
  • Identify and recommend areas / ways to improve processes.

QUALIFICATIONS AND EXPERIENCE
The following academic qualifications and related experience are requirements for the position:

Qualification

Minimum Requirements:

  • Matric is an essential requirement
  • FAIS Credits (as per FAIS requirement)
  • Must be Fit & Proper in terms of the FAIS Act
  • Regulatory Exam: Representatives
  • Must not be debarred with FSCA
-
Must not work under FAIS supervision

Work Experience

Minimum Requirements:

  • Extensive experience within the Short-Term insurance industry.
years commercial underwriting experience

TECHNICAL COMPETENCIES
The essential competencies that will be needed for this position are:

Minimum Requirements:

  • Good communication skills
  • Client orientation
  • Attention to detail
  • Good understanding of systems and products to enable to assist Manager with Testing of products.
  • Technical commercial insurance experience
  • The ability to meet minimum work expectations
  • The ability to handle complex decision making
  • The ability to influence and manage a team


 Multiple product knowledge
  • Commercial / Agriculture / Engineering and mor.

ATTRIBUTES
A number of attributes are part of the make-up of the person who will be best suited to the position

Attributes required for the position include but are not limited to:

  • Good people management skills
  • Building and maintaining relationships (internal & external)
  • Strong problemsolving and decisionmaking ability
  • Action orientation
  • Able to work with a high performing team
  • Quality orientation
  • Delegation
  • Good communication skills
(verbal & written)

  • Assertiveness
  • Computer literacy
  • Conflict management
  • Stress tolerance
  • Resilience
  • Adaptability

ABOUT THE COMPANY

Applicants must have the following:

  • Clear ITC
  • Clear criminal record
  • Excellent previous employment references.

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

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