Commercial Underwriting Manager

2 weeks ago

Johannesburg, Gauteng, South Africa The Talent Hive Full time
Increase overall profitability of the company

  • Manage operational cost in department.
  • Maintaining profitable loss ratios. (Weekly spots checks / Identify abuse of mandates and rectify accordingly)
  • New business and budget growth. (Weekly spots checks / Identify mistakes and rectify if need be)
Management of the quotation team

  • Monitoring of the conversion rates (check on each insurer to identify trends and investigate to ensure rates are correct and there are no errors)
  • Ensuring SLA and Quality are in line with targets set, and remedial actions where required.
  • Process improvement (continuously looking at better ways)
  • Quote follow up process
Retention

  • Monitoring of churn ratio (identify trends)
  • Cancellation reason analysis (identify weak areas in service or missed opportunities to retain)
  • Ensure staff are following retention processes
Achieve strategic results.

  • Monitor timelines and deadlines, communicate accordingly
  • Attend priority sessions to ensure alignment and awareness of business functions and projects.
Stakeholder relationship management

  • Liaise with internal and external stakeholders with aim of building and maintaining relationships.

Current Insurers:

  • Hollard
  • Commercial, Agri, Sectional Title, Engineering PAR and CAR


 Bryte
  • Commercial, Flexi, Body Corporate, Takaful, Engineering PAR and CAR, Hospitality


 Santam
  • Commercial, Agri, Sectional Title, Schools, Marine, SHA


 OMI
  • Commercial, Agri, Sectional Title
Brand ambassadorship - ensuring that the Brolink brand is positioned positively in the market

  • Attend work related functions
  • Daily/ weekly communication to Brokers and partners on operational matters
Management of Operational and Internal processes Compliance

  • Ensure that PPR disclosures are correct (log ticket, spot checks, liaise with Insurers, UAT testing and sign off)
  • All documentation to be correct with POPIA, FICA, RDR requirements (Schedules, system letters, communication from system)
  • Audit representation (engage with insurer audit teams, provide feedback and coordinate remedial actions where required)
Complaints management and Treating Customers Fairly

  • Manage the complaints process within environment (use RCA to improve department shortfalls)
  • Engage with TCF Champion to align expectations and manage TCF process and coordinate training and understanding
  • Manage complaints that are escalated via, CEO, Executive,
  • Ombudsman, Hello Peter, Brokers to point of resolution.
Mandate management.

  • Ensure mandates are in line with product and underwriting rules.
  • Monitor volumes
  • Manage SLA (4 Hours)
Manage effective underwriting activities and ensure appropriate processes on various schemes and Systems. WIB/Tial and soon Guidewire)

  • Keep processes updated on all channels (Traditional brokers, digital and contact center)
  • Updating and Management of Underwriting Handbook and all related processes
Oversee allocation of resources.

  • Daily monitoring of productivity and workload balance
Reporting to Executive. (Daily and when necessary)

  • Discount
  • Data Integrity
  • Department Productivity
  • SLA
  • Age Analysis
  • Drafts
  • Risk Cancellation
  • Annual Renewals
  • Monthly Renewals
  • Monthly Exec slides on all operational activities, and for One on One discussion with Exec
Manage and oversee book take-overs \ transfers in accordance with company and compliance requirements.

  • Arrange sign off from insurer (compile in insurer format)
  • Ensure all documents and processes are adhered to (ITC consent, debit order authority etc)
  • Plan and execute transfer onto Websure
  • Implementation discussion with Underwriting Team
  • Quality check and signoff
Ensure adherence to audit requirements and remedial measures on findings.

  • Various meetings (Internally and Externally. Brokers, Insurers
  • Monthly meetings and catch up sessios, Team Meetings, Morning Huddle sessions, Management Meetings, System rewrite Meeting, Future Reloaded Meetings etc)
  • Oversee full operational functionality of the following divisions : Underwriting and Quotes.
  • National and Traditional Brokers
Broker Visits (PTA Region).

  • Assisting with PTA Broker Visits portfolio of 79 Brokers
  • Conveying Brolink / Insurers Changes
  • Discuss growth
  • Discuss Loss ratio
  • Discuss and sort out underwriting, Claims and Commission Issues
  • On Board new Brokers
  • PWG Group and Retha Bwise Book Taker.
  • Part of system Rewrite.
  • Part of Operational Module Workshop.
  • Attend sessions / Partake in sessions / Implement and work through information
  • Oversee special projects
  • Manage staff component to deal with Special Projects
  • Oversee the effective execution of deliverables.
  • Champion change management as may be required.
IT \ System Requirements

  • Be part of and oversee System related error \ incident tracking
  • Be part of and oversee System fixes
  • Monitor and track system logs.
  • Monitor and track system projects.
  • Be part of and oversee new product built and implementation.
  • Registe

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