Assistant Manager

2 weeks ago


Cape Town, Western Cape, South Africa IGT Solutions Full time

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About IGT:

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  • IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 90+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 21 centres in 11 countries, with 20,000 plus CX and Technology experts from 30+ nationalities_

JOB PURPOSE
Act as a Core Team Member in establishing and implementing Business Excellence Initiatives and Activities across the organisation.

Act as the support/backup for the Manager BE and supervise the work on a day-to-day basis as and when required.


PRINCIPAL ACCOUNTABILITIES


List the expected end results that must be achieved to fulfil your job purpose and the activities that help in achieving these results.


EXPECTED END RESULTS MAJOR ACTIVITIES

  • Conducting Integrated Compliance Audits
  • Conducting Process Audits / Reviews /Gap Analysis
  • Analysis on data provided by Processes
  • Providing Facilitation to Processes closing the nonconformities identified during Audits
  • Get the Executive Summary Prepared and Published as part of the consolidation of Audit Findings.
  • Impart Training & Awareness
  • Providing Compliance Related Trainings like ISMS, PCI DSS, etc.
  • Implementing Quality Standard
  • Providing Facilitation to Processes in implementing Quality standards.
  • Responsible for completion of various tollgates as per the timelines
  • Act as a Key team member in the Workgroup working on achieving & Maintenance of variuos Quality Certifications in the organisation like ISO 9001:2008, SOC 1 & 2, PCI DSS 4.0 etc.
  • Initiatives Review and Planning Preparation
  • Responsible for the Preparation of Monthly/Quarterly/Annual reviews with the Senior Management.
  • Work on creation of a Roadmap (Detailed Scheduled) to deliver on various Initiatives.

EDUCATIONAL QUALIFICATIONS

  • Graduate of any Bachelor degree
  • Post-Graduate in Business Administration will be an added advantage.

RELEVANT EXPERIENCE

  • At least 57 Years of experience with 23 years of exposure to Quality Function.
  • Hands on experience on auditing operation and support functions.
  • High Orientation on Various Quality Standards like ISO 9001:2008, SOC 1&2, PCI DSS, ISO 27001etc.
  • Prior experience on implementation and certification of ISO, SOC & PCI DSS standards.

FUNCTIONAL COMPETENCIES

  • Process Improvement
  • Administrative and Planning Skills
  • Customer Management skills
  • Leadership and People Management

BEHAVIORAL COMPETENCIES

  • Achieving Results
  • Serve and delight your customers
  • Collaborate and Partner with others
  • Engage, Inspire and Develop People

KNOWLEDGE, SKILLS, OTHER ABILITIES

  • Excellent communication skillswritten, verbal and presentation skills
  • Lead the interpretation and analysis of existing reporting or data, along with ability to drive data analysis into conclusions and actions
  • Strong knowledge of Microsoft Excel
  • Strong problemsolving skills
  • Excellent documentation and notetaking skills
  • Excellent customer interaction skills
  • Ability to work well under pressure with the ability to multitask
  • A flexible schedule with the ability to work nonstandard business hours
  • A strong work ethic and accountability to deadlines
  • Proven ability to work independently with little supervision

PERSONAL CHARACTERISTICS & BEHAVIOURS

  • Organized and Methodical
  • Ability to Multi-Task
  • Ability to train and mentor
  • Be Innovative in Thinking and Strong on Implementation
  • Respectful, supportive and friendly approach
  • Clear and honest communication
  • Passionate and driven
  • Flexible and understanding of changing priorities and situations
  • Punctual and reliable
  • Confident and focused
  • No criminal records
  • No active violations and/or disciplinary memos
  • Has positive behaviour and background
  • Flexible and adaptive to work schedules


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.


Salary:
R1.00 - R2.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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