Front of House Manager

2 weeks ago

Cape Town, Western Cape, South Africa Faircape Full time

Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape providing meals to village residents and patients in the onsite healthcare centres.

We are seeking a
Food Service Manager for our facility within
Somerset West (Heritage Manor)


The purpose of the Food Service Manager is to ensure a quality meal and refreshment service (including the bar) is provided to all residents.

The job incumbent will take full responsibility for daily running of the Restaurant, Bar and Coffee Shop.

Specific duties include, but is not limited to the following:


Service:

  • Supervise the comprehensive meal and beverage service, with support from waiter staff, across both the clubhouse and healthcare facilities.
  • Ensure all meal reservations are efficiently recorded and managed.
  • Organise seating arrangements for residents in the clubhouse dining area during meal service.
  • Oversee and contribute to ad hoc beverage service, including special occasion cocktail preparation.
  • Provide attentive wine service during lunchtime service.
  • Manage the execution of afternoon tea and cake service within the dining room.
  • Support and collaborate with the bar staff during designated shifts at the dining room bar.
  • Facilitate the daily cash reconciliation process for the bar and coffee shop.
  • Coordinate and supervise waiter service at the coffee shop.
  • Ensure that accurate billing procedures for all orders are followed diligently.
  • Maintain a safe and hygienic working environment in accordance with company standards.
Set Up for Meal Time and

Service:

  • Check on setting of tables, cleanliness of cutlery, crockery and glassware on all tables.
  • Ensure all tables has bowl of ice as requested
  • Meet and greet residents.
  • Complete daily reports regarding any complaints and compliments

Events:

  • Support the Village Manager in organizing and arranging setups for dining room events, including themed and special lunches.
  • Welcome and assist residents upon their arrival at the function.
  • Aid in the setup and breakdown process for events held in the activity centre.
  • Ensure the patio umbrellas are opened during favourable weather conditions and properly folded at the conclusion of each day.

Daily Checks:

  • Conduct daily inspections of all clubhouse equipment and lighting fixtures, promptly reporting any irregularities to the Village Manager or Maintenance Manager.
  • Activate television sets and initiate background music during designated meal periods.
  • Switching on lights in the clubhouse area each morning.
  • Activate the air conditioning system and verify that it is adjusted to the appropriate temperature setting.
  • Notify the Estate or Maintenance Manager of any discrepancies in housekeeping standards or anomalies that require attention.

Staff Management:

  • Manage the scheduling and rostering of all Waiters, ensuring adequate coverage for shifts.
  • Coordinate standby and replacement arrangements for Waiters as needed.
  • Verify and approve all Waiter hours monthly, including clockings.
  • Handling customer complaints and compliments
  • Ensure comprehensive training and understanding of company policies and procedures among all staff members.

Qualifications:

  • Tertiary qualification in Hospitality advantageous

Experience:

  • Proven experience in the hospitality industry and/or similar environment
  • Knowledge of serving etiquette and basic wine knowledge

Skills and attributes:

  • Exceptional leadership and interpersonal skills.
  • Excellent organisational and time management skill
  • Customercentric mindset with a dedication to exceeding expectations.
  • Has a strong ability and willingness to train, mentor, manage and continually improve staff performance
  • Comprehensive knowledge of current leading culinary trends
  • Ability to implement and manage procedures
  • Computer proficiency
  • Well spoken and presented

Specific Requirements:

  • Clear health record
  • Clear criminal record
  • Clear credit record
  • Contactable references

Working Hours:

The incumbent will be required to work 16.25 shifts per month, according to the roster. Normal working days are Mondays to Sundays from 07h00 - 19h00.

In addition to a lovely working environment, the salary we offer is from R15,000 Cost to Company. The amount offered will be dependent on qualifications, experience, and other market-related factors.

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