Tech Support Advisor

2 weeks ago


Cape Town, Western Cape, South Africa amplify5 Full time

Here at amplify5 we really never stop growing And as a result, we have an exciting opportunity for new colleagues to join our (ever growing) business.


What you will be doing:

  • Manage incoming requests for technical support from customers by using Zoho.
  • Train customers on the proper use of Client products.
  • Properly escalate tickets to a supervisor when required.
  • Use remote access tools to configure and solve issues with Client hardware
  • Manage product hardware on various portals (Zebra, Network, etc.)
  • Provide manufacturing configuration support when necessary.
  • Be able to be on a rotating on call schedule for weekends.
  • Monitor and help to identify trends in tech support activity.
  • Handle communication with service partners in the field during service jobs and installations.
  • Complete service reports and expense reports related to service events.
  • International Tech support partners and clients
  • Networked device configuration experience
  • ERP systems knowledge

What you will need:

  • Proficient with Microsoft Office Suite or related software.
-
Proficient with remote access tools,
Teamviewer or related software
-
Proficient with help desk software
-
Minimum of an Associate Degree in IT or related field preferred but not required.
-
Minimum 2-3 years of technical support and call center experience.

  • Knowledgeable at creating and maintaining knowledge bases
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problemsolving skills.
-
This will require working US hours
Rota Shift_


In return you will work for a people focused business, which is rapidly growing and offering great opportunities to the team.

You will be based in world class office facilities and supported by a dedicated, hands on leadership team.

If this sounds like you, then what are you waiting for? Send us your CV today

Job Types:
Full-time, Permanent

Salary:
R12 500,00 per month

Education:

  • Diploma (preferred)

Experience:

Unbroken Tech Support: 3 years (required)

  • Unbroken International

BPO:
2 years (required)

Expected Start Date: 2024/04/16
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