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IT Technician

3 months ago

Cape Town, Western Cape, South Africa 5D TECH SYSTEMS Full time

Job Description:


The purpose of the Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance, and daily service tasks.

This role requires working shifts on a 24/7 rotation to support various customers.

These tasks include but are not limited to:

  • Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
  • Installation, diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements
  • Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
  • Respond to the business incidents and problems and escalate incidents when required.
  • Responsible for providing desktop support services to all departments and desktop users related to the operation of computer hardware, software and telecommunications
  • Respond, Diagnose and repair system faults within agreed SLA's
  • Ensure tasks are completed to a high standard and to agreed timescales
  • Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.
  • VoIP phone configuration and support
  • Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully
  • Available to work shifts on a 24/7 rotation supporting US and UK hours, weekends, public holidays etc.
  • Willing to work after hours if required

Qualifications:
Grade 12

IT Qualification

Application Deadline: 2024/03/30